Housekeeping Supervisor

The Jefferson Hotel, a prestigious property in Richmond, VA, is seeking a committed and detail-oriented Housekeeping Supervisor to join our Housekeeping team. This is a hands-on leadership role responsible for supporting daily housekeeping operations while actively assisting with guest room cleaning and maintaining the exceptional standards expected of a luxury property. The ideal candidate leads by example, works collaboratively with the team, and is passionate about delivering outstanding cleanliness, presentation, and guest service.

Key Requirements

• Availability: Must be available to work any day or evening of the week, including weekends and holidays, based on operational needs.
• Experience: Several years of hospitality housekeeping experience required; supervisory experience in a full-service hotel strongly preferred.
• Leadership: Demonstrated ability to motivate, coach, and support a team while maintaining high departmental standards.
• Hands-On Role: This is an active working supervisor position that requires daily participation in guest room cleaning and housekeeping operations.
• Physical Requirements: Ability to stand, walk, bend, reach, and lift throughout the shift in a physically demanding environment.

Duties & Responsibilities

• Clean and service guest rooms daily to support operational coverage and maintain luxury-level standards
• Supervise housekeeping team members to ensure work is completed efficiently and with attention to detail
• Inspect guest rooms and public areas for cleanliness, presentation, and maintenance concerns
• Provide training, coaching, and ongoing support to housekeeping staff
• Respond promptly and professionally to guest requests and service needs
• Coordinate with Front Office, Engineering, and other departments to support seamless hotel operations
• Assist with inventory management and replenishment of housekeeping supplies
• Maintain a clean, organized, and safe working environment while following all hotel safety and sanitation procedures
• Support scheduling, daily reporting, and other operational tasks as assigned by department leadership

Qualifications

• Strong attention to detail and organizational skills
• Ability to lead by example, in a fast-paced, service-driven environment
• Excellent communication and interpersonal skills
• Ability to balance supervisory responsibilities with daily operational tasks
• Basic computer proficiency: familiarity with housekeeping systems and Microsoft Office is preferred

Traits of a Successful Candidate

• Leads with professionalism, accountability, and a positive attitude
• Takes pride in cleanliness, presentation, and guest satisfaction
• Reliable, adaptable, and team-oriented
• Strong work ethic with a willingness to support the team wherever needed
• Calm and effective under pressure in a fast-paced environment

Why Work Here

At The Jefferson Hotel, Housekeeping plays a vital role in creating the elevated experience our guests expect from one of Richmond’s most iconic luxury properties. As a Housekeeping Supervisor, you will be part of a collaborative and supportive team that values excellence, consistency, and service. We offer employee meals, complimentary parking, uniforms provided, and opportunities for growth within a culture committed to hospitality and professional development