What are the responsibilities and job description for the Housekeeping Room Attendant position at The Jefferson Hotel?
Overview
The Jefferson Hotel, a distinguished Five Diamond property in Richmond, VA, is seeking a dedicated and detail-oriented Housekeeping Room Attendant to join our team. This position plays a vital role in maintaining the cleanliness and comfort of our guest accommodations, ensuring a consistently exceptional experience. The ideal candidate is dependable, team-focused, and committed to the highest standards of cleanliness and guest service.
Essential Responsibilities
- Thoroughly clean and service guest rooms and suites according to established hotel standards.
- Restock guest amenities, linens, and room supplies to ensure guest comfort.
- Report any maintenance issues or room damage promptly to the Housekeeping Supervisor.
- Respond to guest requests with courtesy, efficiency, and discretion.
- Maintain cleanliness of assigned areas and housekeeping carts.
- Adhere to safety, sanitation, and security guidelines at all times.
- Communicate effectively with team members and supervisors to ensure guest satisfaction.
Skills & Competencies
- Strong attention to detail and organizational skills.
- Ability to work independently as well as part of a team.
- Excellent interpersonal and communication skills.
- Positive attitude and a commitment to guest service excellence.
- Flexibility to adapt to varying guest needs and operational demands.
Working Conditions
- This role involves extensive physical activity and the use of cleaning chemicals.
- Must be able to work in a fast-paced, guest-focused environment.
- Position requires adherence to hotel grooming and uniform policies.
Key Requirements
- Availability: Must be available to work any day of the week, including weekends and holidays. Typical start time is 8:00 AM; end time varies based on completion of daily room assignments. Days off will vary weekly.
- Physical Ability: Must be able to lift up to 30 pounds, and perform physically demanding tasks including prolonged standing, walking, bending, and reaching.
- Experience: Previous housekeeping or cleaning experience is preferred, especially in a hospitality setting.
- Professionalism: Must be dependable, well-groomed, and demonstrate a neat, clean appearance in accordance with hotel standards.