What are the responsibilities and job description for the Customer Service Receptionist (PRN-AS NEEDED) position at The Iowa Clinic?
Greets patients and visitors to the West Lakes building. Previous experience working in a customer service or front desk receptionist environment preferred. High school diploma or equivalent required. This is a part time positions, and hours vary.
The Customer Service Receptionist (CSR) is responsible for carrying out the Service Excellence Standards for patients and patients’ families by meeting and greeting patients. Meets the communication needs of the patient and family to enhance the patient experience. Demonstrates ability to assist patients and visitors in a friendly and welcoming environment. Is able to navigate the clinic space and anticipating the wayfinding needs of patients to ensure they are directed to and from the correct locations throughout the clinic. The CSR should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. A High school diploma or equivalent required.
**This is an AS NEEDED PRN position that will cover our current staff's vacation, appointments, etc.
Why Work at The Iowa Clinic?
At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our core values of Accountability, Teamwork and Compassion which enables a work environment where each individual can contribute and excel.
The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250 healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.