What are the responsibilities and job description for the IT Support Specialist (On-Site) position at The Intersect Group?
Company Overview
Our client is a mission driven healthcare organization dedicated to improving outcomes for women and newborns across the United States. With a strong focus on innovation, collaboration, and clinical excellence, the organization delivers critical services that make a meaningful difference in patient care every day. The culture emphasizes purpose, teamwork, and continuous improvement, creating an environment where employees can grow and contribute to impactful work.
Role Summary
The Intersect Group is partnering with a healthcare leader to identify an IT Support Specialist to join their onsite IT Service Delivery team in Greenville, SC. This role is responsible for delivering high quality technical support and ensuring a seamless user experience for both onsite and remote employees.
The IT Support Specialist will play a critical role in maintaining desktop environments, managing hardware and software deployments, and supporting day to day technical operations. This individual will troubleshoot issues, track IT assets, and help drive efficient onboarding and offboarding processes while contributing to continuous improvement across IT services.
Key Responsibilities
• Manage deployment and recovery of hardware for employee onboarding and offboarding
• Administer and maintain PC and laptop imaging and setup processes
• Maintain accurate IT inventory and asset tracking records
• Provide onsite and remote support for desktop hardware, peripherals, and applications
• Troubleshoot Windows and Mac operating systems and related software issues
• Support cloud based tools including Microsoft Office 365
• Respond to support requests via phone, email, and ticketing systems
• Perform hardware upgrades and software installations and provide end user guidance
Key Requirements
• 1 plus years of experience in IT support, help desk, or desktop support environments
• Experience supporting Windows operating systems and familiarity with Mac environments
• Hands on experience with hardware upgrades, imaging, and software installations
• Exposure to cloud based platforms such as Microsoft Office 365
• Familiarity with ticketing systems and IT support tools
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues
• Ability to manage multiple priorities in a fast paced environment
• Excellent communication, customer service, and collaboration skills
Call to Action
If you are a proactive IT professional who thrives in a hands on support environment and enjoys delivering exceptional user experiences, we encourage you to apply. Submit your resume and contact information today to connect with The Intersect Group and learn more about this opportunity.