Collections Specialist (B2B)

Role: B2B Collections Specialist

Location: Phoenix, AZ 85009

Setting: 100% On Site

Hours: Full time

Pay: $24 - $29

Schedule: 7am start

We are seeking an experienced B2B Collections Specialist local to Phoenix with a robust background in commercial collections.

Responsibilities:

• Manage high‑volume collections by proactively contacting customers via phone and email
• Monitor aging reports, follow up on delinquent accounts, and drive timely payment resolution
• Investigate and resolve billing discrepancies, short payments, and rejected invoices
• Review contracts and payment terms to ensure accurate billing and collections compliance
• Partner with billing, sales, and operations to remove payment barriers and resolve account issues
• Respond to customer inquiries and disputes with a firm, professional, service‑focused approach
• Maintain accurate account data, documentation, and reporting while supporting process improvements

Qualifications

• 3–5 years of Accounts Receivable/ commercial collections experience required
• Solid understanding of AR processes, accounting principles, and collections practices
• Experience with ERP/collections systems, strong Excel and Microsoft Office skills
• Confident, persistent communicator with strong negotiation and customer service skills
• Highly organized, detail‑oriented, and able to manage deadlines in a fast‑paced environment
• High school diploma or GED required