Front Desk Agent - Experience required

Job Overview
We are seeking a dynamic and experienced Front Desk Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring a seamless check-in and check-out experience. Your energetic attitude and attention to detail will set the tone for our guests’ stay, creating memorable moments from their very first interaction. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is the perfect opportunity to showcase your talents and grow within a lively, guest-focused atmosphere.

Responsibilities

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage multi-line phone systems with confidence, answering inquiries promptly and courteously.
• Check guests in and out efficiently using hotel management software, verifying reservations and processing payments accurately.
• Provide detailed information about hotel amenities, local attractions, dining options, and transportation services to enhance guest experiences.
• Handle guest requests and complaints with patience and professionalism, striving to resolve issues swiftly and satisfactorily.
• Maintain accurate records of guest information, reservations, and billing details while adhering to privacy standards.
• Conduct night audits when scheduled, reconciling accounts and preparing reports to ensure financial accuracy overnight.
• Assist with guest relations by anticipating needs, offering personalized service, and fostering a welcoming environment.
• Support team members with administrative tasks such as updating guest profiles or managing incoming correspondence.
• Uphold phone etiquette standards across all communication channels to ensure clarity and friendliness at all times.

Requirements

• Proven experience in hospitality management or hotel front desk operations; previous hotel experience is highly preferred.
• Strong customer service skills with a genuine passion for guest satisfaction.
• Bilingual or multilingual abilities are considered a significant advantage for engaging diverse clientele.
• Familiarity with hotel management systems and multi-line phone systems to handle high-volume calls effectively.
• Knowledge of hospitality industry standards including guest relations, resort operations, and front desk procedures.
• Ability to manage night audit responsibilities with attention to detail and accuracy.
• Excellent communication skills—both verbal and written—and professional phone etiquette.
• Demonstrated ability to work efficiently in fast-paced environments while maintaining a positive attitude.
• Flexibility to work various shifts including nights, weekends, or holidays as needed. Join us in delivering outstanding hospitality experiences! We are committed to fostering an inclusive environment where energetic professionals can thrive while providing top-tier guest services that make every stay memorable. This paid position offers an exciting chance to develop your skills within a lively resort setting dedicated to excellence in hospitality management.

Pay: $23.00 - $24.00 per hour

Expected hours: 35 per week

Work Location: In person

Salary : $23 - $24