What are the responsibilities and job description for the Front Desk Agent position at Huntington Hotels?
Join the Huntington Hospitality Team!
Your Career Starts Here — Let's Redefine Hospitality Together!
At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.
Why Huntington?
- Career Growth: Learn from industry leaders and gain hands-on experience.
- Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
- Vibrant Team: Work alongside passionate professionals committed to excellence.
Position: Guest Experience Specialist
Reports To: Front Office Manager
What You'll Do:
- Be the friendly face of our hotel, greeting guests with warmth and professionalism.
- Efficiently manage room assignments and key distribution.
- Stay informed about hotel events, ensuring smooth guest experiences.
- Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
- Process payments and prepare accurate guest invoices.
- Keep the front desk organized, clean, and safe.
- Serve as the go-to expert for hotel amenities and local hotspots.
- Recommend top dining, entertainment, and shopping options nearby.
- Manage guest communications, including mail and messages, with discretion.
- Coordinate transportation arrangements like a pro.
- Respond calmly and effectively during emergencies.
- Answer calls promptly with a friendly, professional demeanor.
- Assist guests with in-room features for maximum comfort.
- Log and follow up on guest feedback to ensure satisfaction.
- Communicate guest needs to the right departments quickly and clearly.
- Resolve billing issues with attention to detail and accuracy.
- Handle transactions securely and with integrity.
- Master property management systems and tech tools to streamline operations.
- Promote current rates, offers, and hotel packages with enthusiasm.
- Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
- Jump in wherever needed with a positive, can-do attitude.
What We're Looking For:
- High School diploma or equivalent required.
- Customer service experience with a talent for making people feel welcome.
- Previous hotel front desk experience is a plus but not required.
Key Skills for Success:
- Strong communication skills: read, write, and speak clearly and confidently.
- Flexible schedule: available for varied shifts as business demands.
- Hospitality mindset: anticipate guest needs and deliver personalized service.
- Professionalism: maintain a polished appearance and demeanor.
- Attention to detail: actively listen and focus on guest interactions.
- Ready to launch your hospitality career? Apply now and become part of the Huntington story!
Skills & Expectations
- Strong communication skills (verbal and written)
- Professional appearance and courteous demeanor
- Strong attention to detail and accuracy with cash handling and billing
- Ability to multitask and stay calm in a busy environment
- Flexible schedule including nights, weekends, and holidays as needed
Physical Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to move throughout the hotel to support guest needs
- Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
California & Federal (FLSA) Wage/Hour Notes
- This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
- Meal and rest periods are provided in accordance with California requirements.
- Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
- Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.
Employment Statements
- Huntington Hospitality is an Equal Opportunity Employer.
- Employment is at-will (unless otherwise required by law or written agreement).
- This job description is not a contract and may be modified based on business needs.