What are the responsibilities and job description for the Front Desk Supervisor, Front desk agent position at The Inn at Longwood Medical?
The Inn at Longwood Medical is a newly renovated, full-service 3-star hotel located in the heart of Boston. With 5,300 square feet of flexible meeting and conference space and an American cuisine restaurant, Longwood Grille and Bar, the hotel offers a welcoming experience for guests. Situated just steps from world-renowned institutions such as Boston Children's Hospital, Dana-Farber Cancer Institute, and Harvard Medical School, the hotel is ideal for visitors to nearby medical centers and universities. Guests enjoy convenient amenities like complimentary Wi-Fi, reduced overnight parking, and access to a nearby fitness center, as well as easy access to numerous attractions including Fenway Park and the Museum of Fine Arts.
This full-time, on-site role in Boston, MA, seeks a Front Desk Supervisor to oversee front desk operations and provide exceptional customer service. Responsibilities include supervising front desk agents, addressing guest inquiries, ensuring proper check-in and check-out procedures, and maintaining accurate records. The role also involves resolving customer complaints, managing reservations, and coordinating with other departments to ensure smooth operations and guest satisfaction.
- Strong Supervisory Skills and ability to lead and motivate a team
- Proficient in Phone Etiquette and Receptionist Duties to handle calls and manage guest interactions professionally
- Proven experience in Customer Service and a focus on delivering Customer Satisfaction
- Excellent communication and problem-solving skills
- High attention to detail and organizational abilities
- Familiarity with hotel management software and reservation systems is a plus
- Flexible availability to work various shifts, including weekends and holidays
- Previous hospitality or front desk experience preferred