What are the responsibilities and job description for the Front Desk Agent position at The Inn at Little Washington?
Job Description
Located in the picturesque town of Washington, Virginia.
30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.
Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.
We Offer
Why join our team:
Position Summary
Assist in daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office and Dining Room team.
Essential Functions
Required
Located in the picturesque town of Washington, Virginia.
30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.
Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.
Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.
We Offer
Why join our team:
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious “family” meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
Position Summary
Assist in daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office and Dining Room team.
Essential Functions
- This is a unique position, a cross between a hotel front desk agent and a restaurant host/hostess position
- This position is a strong ambassador for The Inn in all of their interactions with our guests – those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room
- Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills
- Strong multi-tasking of front desk duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests’ coats
- Front desk agents are also expected to help servers walk food when needed
- Ability run daily reports and complete daily checklist
- Must greet all guests as though you are welcoming them to your own home
- An eagerness to learn new information with a positive attitude
- Able to take constructive criticism to help improve faults
- Coordinate with Housekeeping and Engineering department to track room status and follow up accordingly
- Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated
- Must meet Forbes Standards in all daily operations and guest interactions
- Demonstrate proficiency with Resortsuite and Tock software
- Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner
- Must maintain professional etiquette with all guests and employees
- Demonstrate a thorough knowledge of the Inn and its history
- Must follow all disinfecting and sanitization policies
Required
- 1-2 years of Front Desk or Restaurant host experience
- Microsoft Office knowledge
- Excellent communication skills
- Must be at least 16 years of age
- Must be well-groomed and well-presented with no visible tattoos
- Familiarity with Forbes Standards
- Ability to communicate in a language other than English, preferably Spanish or French
- Certification in alcohol awareness program
- Certification in CPR
- Prior experience with Resortsuite and Tock
- Ability to communicate in English both orally and in writing
- Strong interpersonal communication skills both verbal and written
- Must always be organized and maintain cleanliness of the front desk
- Ability to speak using clear and professional language
- Ability to multi-task in a fast-paced environment
- Ability to process all payments, including credit card, cash and gift certificates
- Ability to cross-train across multiple departments and assist when needed
- Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn
- Must be able to lift 30 lbs.
- Able to stand, bend and walk for long periods of time
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing