What are the responsibilities and job description for the IBH: Front Desk Agent position at The Inn at Bay Harbor?
Overview:
Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.
Some perks of working full time year-round for Inn at Bay Harbor include:
- A free Golf Pass and Ski Pass for both you and your family
- Free Adventure Center privileges at both The Highlands and Boyne Mountain
- Up to 50% off at the various Boyne Resorts Restaurants
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on Boyne Resorts lodging for Friends and Family
- Tuition Reimbursement
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.
Responsibilities:- Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
- Properly perform check-in/check-out procedures in regards to guest accounts
- Keep accurate account of monies in cash drawer
- Answer phones
- Respond promptly and courteously to any guest request
- Keep professional attitude and demeanor during all guest interactions
- Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations
- Must be available weekends, weeknights, and holidays
- Applicants must be 18 years old
- Long periods of standing required
- Computer skills are mandatory