Operations Manager

OPERATIONS MANAGER

SALARY: $135,000 

APPLICATION WINDOW: April 14 – 17, 2026 

OVERVIEW 

The Operations Manager is responsible for overseeing the day-to-day operations of our organization, ensuring efficiency and productivity. This role involves managing resources, coordinating with other departments, and implementing processes to improve workflow and customer satisfaction. The ideal candidate is organized, analytical, and has strong leadership skills. 

RESPONSIBILITIES 

• Oversee daily business operations to ensure efficiency, productivity, and alignment with company goals 
• Partner closely with executive leadership to support strategic planning, decision-making, and execution of key initiatives 
• Design, implement, and continuously improve operational processes, systems, and workflows 
• Lead and manage cross-functional projects from planning through execution, ensuring timely and successful delivery 
• Establish and track key performance indicators (KPIs) to measure operational effectiveness and inform business decisions 
• Manage internal communications and coordination across departments to ensure alignment and transparency 
• Identify operational gaps and implement scalable solutions to support company growth 
• Support business development efforts, including operational readiness for new clients, partnerships, and revenue streams 
• Oversee resource allocation, vendor management, and operational budgets as needed 
• Build and mentor high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement 

SKILLS AND EXPERIENCE 

• 5 years of experience in operations, business management, or a related role—preferably within a startup, creative, or media environment 
• Proven track record of managing complex projects and improving operational systems 
• Experience working closely with senior leadership and influencing cross-functional stakeholders 
• Strong analytical and problem-solving skills with a data-driven mindset 
• Demonstrated ability to balance strategic thinking with hands-on execution 
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus 
• Excellent communication and organizational skills, with strong attention to detail 
• Experience in business operations, project management, or organizational development preferred 

PREFERRED ATTRIBUTES 

• Entrepreneurial mindset with comfort in fast-paced, ambiguous environments 
• Strong leadership presence with the ability to motivate and influence teams 
• Highly adaptable, resourceful, and solutions-oriented 
• Passion for creative industries and building from the ground up 
• Extensive Social Media or Media experience 

ADDITIONAL REQUIREMENTS 

• Must be based in or willing to commute to New York City (Flatiron – on-site) 
• Must be 18 years or older 
• Must have unrestricted work authorization in the US 

WHY JOIN US 

Join a culture‑first creative organization where operations sit at the center of content, community, and platforms—building the systems that help bold ideas move fast and scale in real time.  

The Impossible Platform is an Equal Opportunity Employer. We believe diverse perspectives make us stronger and welcome candidates of all backgrounds and experiences to apply.