Quality Assurance Supervisor

Quality Assurance Supervisor – 2nd Shift

Location: Lancaster, SC

Pay Range: $85,000 - $100,000 base salary; eligible for up to 15% annual bonus (not guaranteed)

Work Type: Full-Time

Work Model: Onsite

Work Schedule: Monday – Friday, 3:15pm – 11:30pm (initial training on 1st shift)

No C2C, C2H, 1099 or H1-B Sponsorship/Transfer

Positional Overview

The Imagine Group is recruiting for a 2nd Shift Quality Assurance Supervisor on behalf of our client, an FDA-regulated manufacturer of nutritional supplement products committed to product quality, regulatory compliance, and continuous improvement.

Reporting to the Quality Assurance Assistant Manager, this supervisor leads Quality Assurance Inspectors, Label Issuance personnel, and Team Leads. The role oversees daily QA operations, production monitoring, quality systems, and the consistent application of current Good Manufacturing Practices (cGMP). The successful candidate will combine hands-on quality expertise with strong people leadership, accountability, conflict resolution, and a continuous-improvement mindset.

Role & Responsibility:

• Supervise and develop QA Inspectors, Label Issuance staff, and Team Leads; provide coaching, performance accountability, conflict resolution, and consistent policy enforcement.
• Oversee QA inspection activities, production-process monitoring, and label cage operations and personnel.
• Review and approve protocols; review SOPs, processes, batch records, and procedures, and update documentation to improve consistency and compliance.
• Partner with Production Supervisors to resolve manufacturing and quality issues, and collaborate with Production, New Product Development, and other departments on quality-system activities.
• Monitor environmental-condition records, respond to excursions, and review pest-control, calibration, and related quality records.
• Investigate deviations and nonconformances; assess potential effects on product quality, safety, and purity; prepare and close NCRs and document corrective actions.
• Ensure compliance with applicable cGMP requirements, FDA regulations, industry standards, and company policies; support product quality and regulatory readiness.
• Develop and implement processes that strengthen compliance, operational consistency, and continuous improvement, including Lean manufacturing practices where applicable.
• Enforce safe work practices, identify and correct unsafe conditions, train employees on hazard recognition, and follow up on corrective measures.
• Coordinate incident response and reporting with EHS and appropriate response teams; support incident investigations, including 5-Why root-cause analysis and corrective actions.
• Communicate effectively across shifts and departments; periodically adjust shift hours to support personnel on other shifts.
• Perform additional duties as assigned.

Skills & Experience

• High school diploma required; an Associate or Bachelor’s degree, preferably in a science-related field, is preferred.
• 4–5 years of experience in an FDA-regulated manufacturing or production environment, including at least 3 years in Quality Assurance or Quality Control.
• Experience in nutritional supplements and/or pharmaceutical manufacturing.
• Strong working knowledge of cGMP, SOPs, batch records, deviations, nonconformances, and quality documentation.
• Experience with ISO standards, dietary supplements, and Lean manufacturing practices is desirable.
• Prior FDA or equivalent regulatory inspection experience is highly preferred.
• Demonstrated supervisory leadership, including difficult employee conversations, performance accountability, conflict resolution, and policy compliance.
• Strong cross-functional communication skills and a commitment to continuous improvement.
• Ability to work the stated second-shift schedule, train initially on first shift, and periodically support other shifts.