What are the responsibilities and job description for the Account Manager position at The Image Group?
Job Summary We are seeking a dedicated and proactive Client Services Specialist to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met while fostering strong relationships.
Expectations:
- Source, Quote, Follow-Up and Close.
- Understand and master TIG Tools: NetSuite, ESP, and TIG-Commerce.
- Resolve or escalate customer issues in a timely manner.
- Deliver outstanding customer experience.
- Invoice chasing and escalation as needed.
- Lead, Coordinate, and Manage Assignments & Clients (if applicable)
- Develop a strong knowledge base about assigned customers.
- Monitor activity on assigned accounts.
- Maintain communications with the appropriate team to ensure great results.
- Escalate exceptions and client issues to Management as required.
- Relationship, Project and Product Management
- Lead, manage, and communicate project status and constraints (schedule / scope / resources).
- Collaborate with all team members and departments to provide accurate updates and ensure a great customer experience.
- Keep artwork organized and maintain a record of previous projects that is easily reviewed and complies with standard operating procedures.Join Us in Shaping the Future of Branded Merchandise!
Experience in the Promotional Product Industry required.
Ultimately, our goal is to develop a formal relationship as the preferred supplier and strategic marketing partner of branded merchandise for each of our key customers and prospects.
For more information, please contact Paula Cruz. HR Manager at 419-930-2255 or email your resume to pcruz@theimagegroup.com.
Job Type: Full-time
Pay: $52,614.80 - $55,291.49 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly bonus
Experience:
- Client Services: 3 years (Required)
- Promotional Products: 3 years (Required)
Ability to Commute:
- Holland, OH 43528 (Preferred)
Work Location: Hybrid remote in Holland, OH 43528
Salary : $52,615 - $55,291