IT SUPPORT TECHNICIAN

Role Summary:

IT Support Analyst will provide technical support to end-users, managing hardware and software installations, upgrades, and troubleshooting. This role is integral to ensuring the smooth operation of our technology environment and maintaining a high level of customer service.

Core Description:

Support

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems
• Contributes to the installation, maintenance, and configuration of workstations, office machines, and other technology devices
• Maintaining accurate inventory and asset configuration documentation.
• Provide escalated Support
  • End Users
  • Hardware
  • Software

Requirements:

• Experience with Microsoft Active Directory and User Management
• Experience with technical support & procurement for
  • End-User Laptops\Desktops
  • Printer Management & Procurement
  • Mobile Devices & Tablets
•  Experience supporting/administering Microsoft 365 Office solutions
• Experience supporting/administering Microsoft Intune for device management
• Experience in facilitating and managing requests to 3rd party IT vendors and services partners
• General laptop\desktop OS knowledge
• General network communication and wireless networking knowledge

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Benefit Information:

• The position offers an attractive benefit package that includes medical insurance (Blue Cross Blue Shield PPO, HMO and Health Savings plan options available), dental coverage, vision coverage, life insurance, short-term disability, and long-term disability plans on the first of the month following the date of hire. Paid time off and 401K plan offered upon reaching eligibility.
  

EEOC STATEMENT

• Ideal Group, Inc is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of such factors as race, color, age, sex, national origin, religion, citizenship, handicap, height, weight and marital status. Under the State Persons with Disabilities Act and the Federal Americans with Disabilities Act, an employer has a legal obligation to accommodate an employee’s or job applicant’s disability unless the accommodation would impose an undue hardship on the employer. A person with a disability may allege a violation against an employer regarding a failure to accommodate his or her condition under Michigan law only if the person notifies the employer in writing of the need for accommodation within 182 days after the date the person knew or reasonably should have known that an accommodation was needed.