DSD Dispatcher

Overview of Job Responsibilities:

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.

Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Essential Functions:

• Run daily reports for area Service Managers
• Routing and scheduling of multiple Field Personnel daily
• Handling priority accounts and managing work volume in each area
• Calling Customers every day with updates and ETA’s
• Updating Field Managers daily with new calls and priority calls that come in
• Communicating to Field Personnel constantly on phones, email, & PDA
• Routing and re-routing calls sent to Technicians / Route Drivers on minute’s notice
• Closing out high volumes of calls

Competencies:

• Strong attendance Record
• Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
• Positive and friendly attitude
• Ability to multi-task in a fast paced department with ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work on a daily basis with positive outcome
• Strong knowledge in map reading with the understanding of routing calls

EDUCATION AND EXPERIENCE:

• Prior role dispatching service techs with a minimum 1 to 2 years’ experience is preferred.
• Demonstrated problem-solving skills and analytical skills.
• Excellent customer service skills, communication skills, and interpersonal skills.
• Track record of meeting or exceeding department performance goals.

Pay: from $19.50/hour based on experience education, skills, training, and certifications

Schedule: Tuesday – Friday,  9am–6pm and Saturday, 7am–4pm

ICEE offers its Employees:

• Paid holidays, Sick time and Paid vacation
• Birthday Holiday (Must be used within Employee Birthday Month)
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401 (k) Plan

…and much more!!!

EEO STATEMENT

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

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