Pickleball Club Manager

OVERVIEW

The Club Manager of The HUB Pickleball is a driven, service-oriented leader with excellent communication skills, who brings flexibility, leadership, and technical knowledge to the team. This person sets a strong example, cultivates a culture of teamwork and motivation, and values building genuine community by connecting with people personally. They are instrumental in fostering an optimal pickleball playing experience.

RESPONSIBILITIES

Your Members

• Member Experience & Service: Champion exceptional Member hospitality, setting a strong example for the team. Be the standard-bearer for friendly, passionate Guest service, not only satisfying requests but also proactively anticipating Member and Team needs.
• Feedback & Retention: Actively solicit and welcome Member feedback, developing and implementing appropriate action plans. Monitor and analyze membership cancellation trends to inform retention strategies.
• Marketing & Communication: Drive local marketing, lead generation, and prompt follow-up on Member inquiries. Oversee the creation and distribution of promotional emails and monthly Member newsletters.

Your Team

• Leadership & Development: Select, develop, and retain Team Members through genuine leadership. Ensure equitable and respectful treatment, fostering an environment of open communication and building rapport by spending time with the Team on the Club floor.
• Performance Management: Conduct quarterly evaluations of the Team to ensure consistent adherence to active hospitality standards within the Club.

Your Club

• Financial & Operations Management: Manage the Point-of-Sale (POS) system, including item maintenance, process refinement, and utilizing reporting for business oversight. Ensure financial targets are met and all accounting procedures are followed correctly.
• Events & Programming: Evaluate the Team’s execution and effectiveness of scheduled programming, such as clinics, competitive events and socials.
• Safety & Cleanliness: Maintain a safe, clean, and well-maintained facility. Schedule and manage regular cleaning, inspection, and maintenance, and perform or coordinate necessary repairs. Follow required procedures for logging and reporting all incidents.

QUALIFICATIONS

• Experience: Proven management experience in a fitness, sport club environment.
• Sales & Growth: Demonstrated ability to successfully attract and enroll new Members into the facility.
• Skills: Proactive problem-solver with strong decision-making skills. Ability to effectively manage multiple projects and tasks simultaneously. Excellent verbal and written communication skills. Highly organized and detail-oriented.
• Leadership: Proven ability to build strong relationships, lead, and develop a high-performing Team.
• Passion: Genuine enthusiasm for pickleball and/or fitness.
• Technical Acumen: Demonstrated capability to manage multiple systems (e.g., POS, CRM, CourtReserve).