What are the responsibilities and job description for the Customer Service Representative position at The HT Group?
The HT Group has a workforce development client in Burnet, Texas, looking for a Customer Service Representative who is customer-focused, resourceful, and relationship-driven to guide job seekers through career services, connect them to employment opportunities, and support overall Career Center performance.
Monday-Friday 8AM-5PM onsite
Contract-to-hire
$20/hr
Responsibilities:
#MPIND
Monday-Friday 8AM-5PM onsite
Contract-to-hire
$20/hr
Responsibilities:
- Engage with customers in person, virtually, and by phone to assess career goals and provide guidance
- Identify suitable job opportunities and make appropriate referrals
- Advise customers on the local job market, employment services, educational resources, and job readiness strategies
- Support job seekers with resume development, applications, interview preparation, and professional presentation
- Build strong, cooperative relationships with internal teams, the public, and community partners
- Recommend improvements to workforce services based on community and labor market needs
- Contribute to Career Center performance goals through quality service and timely follow-up
- Perform additional duties as needed to support center operations
- Experience in workforce development, career services, or related customer-facing roles
- Strong knowledge of local communities, labor market trends, and available resources
- Proficiency in computers, systems, and basic office software
- Exceptional customer service, communication, and interpersonal skills
- Ability to support diverse customers and handle challenging situations with empathy
- Strong problem solving, critical thinking, organization, and multitasking abilities
- Ability to build effective working relationships across teams and with the public
- High school diploma or GED required
- Valid driver’s license, insurance, and clean driving record
- Six months of relevant experience preferred
- Bilingual in English and Spanish strongly preferred
#MPIND
Salary : $20