What are the responsibilities and job description for the Customer Service Representative (Part-Time) position at The Hometown Savings Bank?
Company Overview
The Hometown Savings Bank is dedicated to providing exceptional customer service within the community it serves. As a trusted local financial institution, it focuses on meeting the needs of individuals and small businesses while fostering a supportive and responsible banking environment.
Overview
We are seeking a dynamic Part-time Customer Service Representative (CSR) to join our team! This energetic role offers an exciting opportunity to engage with customers, assist with banking transactions, and deliver outstanding service that reflects our commitment to community. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this position is perfect for you! Responsibilities
- Greet customers warmly and provide friendly, professional assistance in person or over the phone
- Handle cash transactions accurately, including deposits, withdrawals, and cash handling procedures
- Process loan applications and related paperwork with attention to detail and compliance with bank policies
- Assist customers with account inquiries, banking products, and financial services options
- Maintain accurate records using financial software and perform basic math calculations for transactions
- Support cash management activities such as balancing cash drawers and reconciling daily transactions
- Promote retail sales of bank products and services to meet customer needs and enhance their banking experience
Requirements
- Completed high school diploma or equivalent required.
- Prior experience in retail sales, banking, or customer service required
- Strong math skills including basic math, retail math, and 10-key typing proficiency
- Excellent communication skills with a friendly, positive attitude
- Ability to handle cash accurately and perform cashiering duties confidently
- Familiarity with financial software or point-of-sale systems is a plus
- Demonstrated ability to multitask efficiently in a fast-paced environment
THSB is an Equal Opportunity Employer.
Pay: From $17.00 per hour
Benefits:
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Cash handling: 1 year (Required)
Work Location: In person
Salary : $17