Manager of HR and Workforce Management Systems

Req160410

Position Purpose

The Manager of HR and Workforce Management Systems primarily manages the day-to-day activities of 4-6 analysts on our HR systems support team. The team is responsible for maintenance and support for HR systems and applications. The manager will have 3 main focus areas: 1) Team Engagement, support and development 2) Manage daily operations for the modules within their portfolio 3) Lead or support process improvement initiatives for HR Systems.

The manager will provide development and hands on support to ensure success for their associates. The person in this role also contributes individually as a SME and champion for HR systems best practices, with a focus on Workday and/or UKG Pro WFM. Additionally, they partner with Product, IT, and HR Support Center teams to understand pain points, identify opportunities to improve processes and gain efficiencies. They work to ensure Human Resources and other business initiatives are fully supported with the appropriate plans, processes, communications, and change management.

Key Responsibilities

• 10% Compliance - Stays knowledgeable of and ensures adherence to all relevant policies, laws, regulations, and operating guidelines, including payroll and employment laws and regulations
• 15% Design & Development - Proactively design and develop processes, tools, and reports to support innovation and improve efficiency in Support Systems
• 30% Problem Resolution - Proactively monitors HR systems to quickly identify errors or issues; Proposes solutions that offer efficiency, excellent customer service, innovation, and sustainability; Reports issues or incidents as they arise to ensure appropriate notification to relevant stakeholders; Conducts root cause analysis and identify workarounds/temporary solutions; Ensures complete resolution including communications and change management activities, when needed
• 30% Project Management - Apply project management methodologies to involve stakeholders and offer timely communication of project status; Support HR initiatives through project planning and timely delivery, including prioritization of work, with a focus on providing a positive associate experience, gaining operational efficiency, and ensuring long-term sustainability; Provide end to end support that includes communications, change management, and plans for ongoing sustainability
• 15% Supports Team Development - Coaches, mentors and evaluates team member performance; Manages the responsibilities of the team; Develops successful team culture; Supports hiring and onboarding new team members, as needed
  
  

Direct Manager/Direct Reports

• This position typically reports to Sr. Manager HR Operations
• This position has 3-5 Direct Reports
  
  

Travel Requirements

• Typically requires overnight travel less than 10% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• 3-5 years of experience configuring, implementing or supporting backend tasks in Workday
• 3-5 years of experience in HR systems and tools
• 2 years of previous leadership experience and strong ability to manage, lead and develop a team of people, building a results-driven team
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 5
  
  

Preferred Years Of Work Experience

• No additional years of experience
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict