Front Desk Agent

* *MUST HAVE PRIOR EXPERIENCE . * 2nd shift 3pm-11pm.

"Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family."

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve."

"So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Front Desk Overview:

We are seeking a dedicated Front Desk Agent to join our amazing team. The ideal candidate should have a passion for hospitality and excellent customer service skills. The primary function of the Guest Service Agent is to assist the hotel guests, and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.

Front Desk Agent Essential Duties and Responsibilities:

· Knowledgeable in the proper check-in/check-out procedures.

· Knowledgeable of PMS system

· Ensure that guest needs and requests are met.

· Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.

· Be aware of tone and composure when addressing guests and other Associates.

· Ensure that guests’ names are used throughout your interaction with them.

· Complete daily shift checklist.

· Make and confirm reservations.

· Accountable for maintaining banks and/or cash drawers at the Front Desk.

· Conduct daily bucket checks.

· Complete and print all required daily reports, records and logs as necessary.

· Complete courtesy calls within 20 minutes of guest check in.

· Ensure to sell and identify potential future business upon check in.

· Prompt guests to fill out the survey upon check in.

· Deposit guests’ valuables in hotel safe deposit box.

· Relocate guests to nearby hotels as necessary.

· Answer and transfer calls in accordance with hotel standards.

· Restock and organize all work areas as necessary.

· Post charges to guest rooms, make changes, compute bills & collect payments.

· Verify daily rate and availability.

· Attend all mandatory meetings and hotel functions.

· Comply with all company standards and policies, as established in the employee handbook.

· Other duties as assigned.

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Free parking

People with a criminal record are encouraged to apply

Experience:

• hotel front desk : 1 year (Required)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Lancaster, PA 17602 (Required)

Work Location: In person

Salary : $16 - $17