BOX OFFICE ASSOCIATE

The Hobby Center for the Performing Arts is seeking a part time person for employment. The Box Office Associate provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information.

Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts box office are a plus. 

Essential Duties and Responsibilities

• Answer incoming calls regarding Hobby Center events
• Answer incoming e-mail inquiries
• Sell single tickets and subscriptions at the box office
• Exchange tickets for season subscribers
• Reconcile cash drawer at the end of each shift
• May perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Calculate mathematical computations and handle financial transaction accurately in a fast-paced environment
• Follow all policies/procedures, risk management, health and safety protocols, rules, regulations, and emergency procedures established at the facility
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner
• Maintain an effective working relationship with patrons, clients, employees, and others
• Maintain a customer service-oriented attitude
• Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends, and holidays.

Education and /or Experience 

• High School diploma or GED
• Box office or guest services background preferred
• Cash handling experience preferred

Computer Skills

Operate computerized ticketing system and standard office equipment