What are the responsibilities and job description for the BOX OFFICE ASSOCIATE position at The Hobby Center for Performing Arts?
The Hobby Center for the Performing Arts is seeking a part time person for employment. The Box Office Associate provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information.
Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts box office are a plus.
Essential Duties and Responsibilities
Answer incoming calls regarding Hobby Center events
Answer incoming e-mail inquiries
Sell single tickets and subscriptions at the box office
Exchange tickets for season subscribers
Reconcile cash drawer at the end of each shift
May perform other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Calculate mathematical computations and handle financial transaction accurately in a fast-paced environment
Follow all policies/procedures, risk management, health and safety protocols, rules, regulations, and emergency procedures established at the facility
Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner
Maintain an effective working relationship with patrons, clients, employees, and others
Maintain a customer service-oriented attitude
Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends, and holidays.
Education and /or Experience
High School diploma or GED
Box office or guest services background preferred
Cash handling experience preferred
Computer Skills
Operate computerized ticketing system and standard office equipment