What are the responsibilities and job description for the Technology Support Specialist position at The Hired Guns?
Empathetic Expert Technology Support Specialist Wanted (Nights & Weekends)
Salary range: $55,000 to $75,000 per year
Are You the Missing Piece?
Are you a people-first technologist who lights up a help desk and makes folks feel supported 24/7? If you answered yes, then this might be your next home.
We’re looking for someone who brings real technical confidence coupled with genuine warmth. The kind of person who naturally steps forward, loves engaging with others, and never leaves someone hanging. You’ve probably been the go-to at your current job: approachable, patient, steady under pressure, and the one who can fix the issue, while also making the person feel heard.
In this role, you’ll be the face of technology support across a major cultural institution, working nights and weekends to help staff, guests, and VIPs troubleshoot issues across Microsoft, Apple, Android, AV setups, conference rooms, onboarding, access requests, and general day-to-day challenges. If you enjoy owning incidents end-to-end, staying ahead of SLAs, sharing knowledge, and teaching others what you’ve learned, you’ll fit right in.
If early-career help desk or service desk experience was your launchpad — and you’ve since built strong Tier 1 / Tier 2 chops, confidence in your judgment, and a collaborative style — this may be your next big career move.
What's it going to take to score an interview?
- 2 years in Tier 1 support, troubleshooting across operating systems, devices, conferencing tools, and ticketing systems
- Strong incident-management habits, i.e., taking ownership, hitting SLOs, escalating the right things, and keeping people informed
- Comfort working across Microsoft, Apple, and Android platforms, plus A/V hardware and conference room technologies
- Experience supporting customers through phone, walk-ups, chat, ticketing systems, and shift-based coverage
- A natural communicator who balances technical accuracy with empathy, clarity, and patience
- A teammate who thrives in collaborative environments — crowdsourcing solutions, sharing knowledge, and supporting colleagues without ego
- Someone who’s comfortable with ambiguity, shifting schedules, and change, and can speak to times they took initiative or led through evolving situations
- Confidence in handling access requests, workflow steps, ticket routing, and ITSM processes (ServiceNow/Jira is a plus)
- A mindset grounded in respect, compassion, and customer care. How you treat people matters here!
- Availability for evening/weekend shifts in D.C., with occasional rotation into daytime or project-based work
You should take this meeting because ...
This is your chance to do meaningful technical work inside a mission-driven, globally respected cultural institution—one that thrives on curiosity, discovery, and human impact. You’ll join a team with real heart: a group that trusts one another, backs each other up without being asked, crowdsources solutions, and collaborates without ego. It’s the kind of environment where people feel safe asking questions, where learning is shared freely, and where treating staff with compassion and respect matters just as much as resolving the issue itself. In this role, you’ll have true variety and visibility, supporting staff, guests, and VIPs across incidents, AV setups, access requests, onboarding, ITSM workflows, and knowledge base development. If you want a place where your empathy, communication style, curiosity, and grit count just as much as your technical skills, you’ll thrive here, and this team is ready to welcome someone who brings that energy. Apply ASAP as they’re looking to hire before the holidays!
This job and company are represented by The Hired Guns, a digital talent agency.
The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, place of origin, years on this Earth, disability, or any other status protected by applicable federal, state or local law.
Salary : $55,000 - $75,000