What are the responsibilities and job description for the Final Mile Logistics Associate position at The Hilldrup Companies?
Job Summary:
The Final Mile Associate who under general supervision, provides a variety of administrative and operational support to include oversight of daily unload and staging activities, ensuring all trash and recycling are properly disposed of on a daily basis, monitoring of routes throughout the day and management of return product and documentation associated with that product. This role plays a critical part in achieving high levels of customer satisfaction through excellence in logistics operations, inventory management, and communication with drivers and customers.
Supervisory Responsibilities:
None
Duties/Responsibilities:
The essential functions include, but are not limited to the following:
- Answer inbound calls from customers and delivery teams;
- Monitor group emails to ensure customer and other stakeholders are receiving timely responses;
- Route delivery auditing;
- Monitor unload teams to ensure efficiency and accuracy of damage reporting and staging of product.
- Ensure product handling practices are followed by anyone handling the customers products.
- Monitors all returns and ensures they are documented and protected properly when sending back to the customer.
- Creates and sends out daily reports as needed;
- Sends out damage and return reports;
- Routing and scheduling tasks;
- Other duties as assigned.
Values Competencies
Incumbents will be expected to embrace and champion Hilldrup’s organizational competencies/values:
- Empowered Accountability
- Uncompromised Integrity
- Unwavering Commitment
- Fearless Communication
- Infectious Positivity
- Purposeful Agility
QULIFCATIONS (knowledge, skills, Abilities)
- High school diploma or equivalent work experience;
- A minimum 3 years of relevant work experience in a business office environment;
- Exceptional organizational ability and strong attention to detail;
- Ability or performance history of meeting and exceeding objectives and deadlines;
- Ability to maintain a high level of accuracy and proficiency in all tasks;
- Ability to prioritize and thrive in a fast-paced work environment;
- Excellent written and verbal communication skills;
- Outstanding critical thinking and problem-solving skills;
- Proficiency using Microsoft Office programs;
- Ability to work autonomously and as a member of a team;
- Adept regarding the use of technology;
- Commitment to the highest ethical practices;
- A commitment to excellence;
- Ability to work well with all organizational levels.
Work Environment and Physical Requirements:
- Work is performed in a warehouse and office environment, with regular movement between both.
- May require standing, walking, bending, lifting, and carrying products for extended periods.
- Occasional work outside normal business hours to meet customer or delivery needs.
Why Hilldrup?
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Be part of a company with a legacy of excellence in the moving and logistics industry.
Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.
