What are the responsibilities and job description for the Final Mile Operations Supervisor position at The Hilldrup Companies?
Job Summary:
The Final Mile Operations Supervisor is responsible for providing operational and administrative support to the Final Mile division. Working under limited supervision, this position will manage daily activities of warehouse associates and delivery teams, support operational reporting, and ensure deliveries are executed efficiently and according to client expectations. This is an exciting opportunity for an organized, detail-oriented, and motivated entry-level logistics leader to develop management skills in a dynamic environment.
The Supervisor will work closely with the Operations Manager, branch leadership, warehouse personnel, and delivery teams to ensure a seamless Final Mile operation that supports Hilldrup’s commitment to quality, safety, and customer satisfaction.
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
The essential functions include, but are not limited to the following:
- Assist the Operations Manager in the daily supervision of Final Mile delivery and warehouse operations.
- Supervise and support daily operations by answering inbound calls from customers and delivery teams, providing timely assistance and resolution to service inquiries.
- Oversee scheduling activities by making outbound calls to delivery customers to confirm delivery appointments and address scheduling needs.
- Audit and verify delivery routing and scheduling to ensure accuracy, efficiency, and compliance with client expectations and operational standards.
- Manage invoicing activities through dispatch and invoicing systems, ensuring timely and accurate billing processes.
- Serve as the primary point of contact for delivery teams throughout the day, communicating updates, addressing operational changes, and reinforcing company policies and procedures.
- Prepare, review, and distribute daily operational reports to branch leadership and relevant stakeholders to support data-driven decision-making.
- Manage the damage and return reporting process, ensuring incidents are documented, communicated, and addressed in accordance with company protocols.
- Oversee routing and scheduling functions to maximize delivery efficiency, team productivity, and customer satisfaction.
- Coordinate the activities of warehouse staff, ensuring efficient inventory management, staging, loading, and compliance with safety and quality standards.
- Monitor warehouse operations to support high service quality, operational efficiency, and adherence to company policies.
- Perform other related duties and projects as assigned to support the success of the Final Mile operation.
Values Competencies
Incumbents will be expected to embrace and champion Hilldrup’s organizational competencies/values:
- Empowered Accountability
- Uncompromised Integrity
- Unwavering Commitment
- Fearless Communication
- Infectious Positivity
- Purposeful Agility
QULIFCATIONS (knowledge, skills, Abilities)
- Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred; equivalent combination of education and work experience considered.
- 1-3 years of experience in logistics, warehouse, transportation, or delivery operations preferred.
- Exceptional organizational ability and strong attention to detail;
- Ability or performance history of meeting and exceeding objectives and deadlines;
- Ability to maintain a high level of accuracy and proficiency in all tasks;
- Ability to prioritize and thrive in a fast-paced work environment;
- Excellent written and verbal communication skills;
- Outstanding critical thinking and problem-solving skills;
- Proficiency using Microsoft Office programs;
- Ability to work autonomously and as a member of a team;
- Adept regarding the use of technology;
- Commitment to the highest ethical practices;
- A commitment to excellence;
- Ability to work well with all organizational levels.
Work Environment and Physical Requirements:
- Work is performed in a warehouse and office environment with frequent exposure to warehouse activities.
- Occasional exposure to outdoor weather conditions during loading/unloading operations.
- Ability to stand, walk, bend, lift, and carry items up to 50 pounds as needed.
- Ability to operate or oversee warehouse equipment such as pallet jacks or forklifts (certification preferred or willingness to obtain).
- Ability to work in an active, physically demanding environment.
Why Hilldrup?
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Be part of a company with a legacy of excellence in the moving and logistics industry.
Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.
