Resident Manager Floater

Summary: 

The Resident Manager Floater provides relief and support as needed at various properties owned and/or managed by the Company. This position provides support to new and existing Resident Managers as needed. Responsibilities may include coordinating property maintenance requests, assisting residents, promoting properties for rent under the direction of the property Portfolio Manager, and assisting with rental agreements as needed while providing relief and support at various properties.

Essential Functions:

• Audits aged receivables, accounting reports, and tenant ledgers; Audits market rents and assists with SODA’s.


• Collects rents, prepares three (3) day notices to pay, processes applications and rental agreements, conducts annual apartment inspections, enforces community policies, prepares deposits, conducts renting activities (newspaper ads, keep vacant apartments clean, show and market vacancies, shop competition), schedules turnover work and directs other personnel as needed. 


• Prepares correspondence letters to tenants, owners, and investors.


• Prepares daily/weekly/monthly reports as required (traffic, market data, inventory, vacant apartment status, month end, delinquent rent and timesheets). 


• Audits processes to ensure compliance with standardized procedures; Prepares and audits move-in/move-out paperwork; Prepares and monitors work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.


• Prepares vacant apartments, including dusting, cleaning, and vacuuming.


• Maintains grounds in excellent condition, including all common areas, mailbox building, pool area, and dumpster areas. 


• Serves as liaison between the Company (Portfolio Managers and Maintenance) and residents. 


• Timely and successfully handles resident requests for service, complaints, or problems.


• Performs site inspections timely and efficiently.


• Conducts minor unit maintenance (bulb or battery replacement, key and knob replacement), light repairs (plumbing), property policing, light pick-up/cleaning, pool treatment and cleaning, as well as touch patch and painting.


• Coordinates resolution between tenants, upholding the rules and regulations set forth in the rental agreements.


• Assist in preparing documents for legal proceedings and participates in court hearings and may need to represent the Owner as a witness in court proceedings.


• Complies with all applicable state, federal, and local laws related to the responsibilities of the position.


• Regular attendance.


• Travel and overtime as required.

Other Functions:

• Performs related duties consistent with the scope and intent of the position.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.

• Requires ability to maintain absolute confidentiality of information received.

• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.


• Ability to lift up to 50 pounds.


• Ability to establish and maintain customer-oriented focus with callers, guests, clients, supervisor and co-workers.


• Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.

Supervisory Responsibilities:

• This position does not have any supervisory responsibilities except as may be assigned from time to time.

Desired Core Competencies/Qualifications:

• Commitment to the Company’s mission. 


• High School Diploma or GED. Additional education and/or training is preferred.


• Education, training, skills, and experience necessary to carry out assignments. 


• Ability to read, write, speak, and communicate effectively.


• Demonstrated skill in correct grammar, spelling, and English usage. 


• Demonstrated computer skills with proficiency in Word, Excel, PDF Editors, and Outlook.


• Ability to work in fast paced environment.

• Ability to establish and maintain effective relationships with co-workers and the public.

• Ability to work independently as well as in a team environment.


• Ability to present self in a professional manner and represent the Company image.


• Self-motivated with strong organizational, multi-tasking, planning, and follow-up skills.


• Must have excellent organizational and interpersonal skills.


• Use and application of safety practices and procedures.

• Knowledge of multi-family dwelling rentals and larger complex management.

• Two (2) to four (4) years of experience in the property management field desired.


• Experience with AppFolio software program desired.