Customer Service Representative - Move Out Assistant

Summary:

The Customer Service Representative – Move-Out Assistant is responsible for ensuring the smooth and efficient transition of properties from rented status to vacant status. 

 Essential Functions:

• Responsible for ensuring properties are ready for show with awareness of the “curb appeal” of properties.


• Schedules and at times conducts inspections of newly vacated properties managed by the company.


• Orders necessary repairs and/or cleaning by appropriate vendors.


• Works with vendors to secure the best services and rates for the company.


• Maintains work areas and office in clean and orderly manner. 


• Provides former tenants with a written accounting of deposit funds and any charges against deposit funds.


• Prepares correspondence letters to tenants, owners, and investors.


• Prepares daily/weekly/monthly reports as required.


• Works to obtain and maintain full occupancy. 


• Audits processes to ensure compliance with standardize procedures; Prepares and audits move-in/move-out paperwork; Prepares and monitors work orders for cleaning, painting and maintenance, as well as pest control, carpet cleaning and other vendors needed for orderly turnover of apartments.


• Prepares vacant rentals, including dusting, cleaning, and vacuuming. 


• Serves as liaison between the company, owners and residents during a move-out. 


• Negotiates resolutions between tenants, upholding the rules and regulations set forth in the rental agreements.


• Timely and successfully handles resident requests for service, complaints, or problems.


• Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.


• Answer and create work orders from the afterhours/weekend emergency phone line on a rotating basis.


• Travel to properties in through Northern California as needed.


• Attend meetings and events in Chico office as required.


• Assist with daily work orders as needed


• Regular attendance.


• Overtime as required.


• Other tasks as assigned.

Other Functions:

• Performs related duties consistent with the scope and intent of the position.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.


• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.


• Ability to lift up to 50 pounds.


• Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.


• Ability to walk, kneel, climb, stand, stoop, crouch, and reach when performing light maintenance and office activities.

Supervisory Responsibilities:

• This position does not have any supervisorial responsibilities.

Core Competencies/Qualifications:

• Commitment to the company’s mission. 


• High school diploma or GED. Additional education and/or training is preferred.


• Education, training, skills, and experience necessary to carry out assignments. 


• Ability to read, write, speak and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage. 


• Demonstrated computer skills with proficiency in Word and Outlook.


• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.


• Self motivated, punctual, detail oriented, and able to work independently.


• Must have excellent organizational and interpersonal skills.


• Two (2) or more years experience in the property management field.


• Knowledge of multi-family dwelling rentals and larger complex management.