Senior Digital Content Specialist

Senior Digital Content Specialist supports and backs up the Manager and workload management to other team members.  Develop, interpret, and confirm customer specifications for designated programs/projects as it relates to Digital and Offset print, Email, and Mobile content. Provide regular account communications related to program/project, status and deliverables, appropriate escalations, and alerts. Development of client specific documentation as related to Digital and Offset print, Email, and Mobile content requirements.  Ensure appropriate quality control levels, related to storage and retention of assets being maintained throughout the program/project lifecycle.

RESPONSIBILITIES:

• Coordinate and facilitate all aspects of clients marketing and promotional programs by working with designated client contacts, outside vendors through Hibbert procurement, as well as the necessary internal personnel.

• Keeping communication opened with management, clients, Sales, and Account Team members in regards to status updates and developments of each project.

• Use a proprietary tracking product to project manage, track, maintain all receipts, proof submissions, and go-live dates for all POD/JIT items, Email, MLR and FDA submission.  In addition, use this same product to produce reporting/metrics to ensure no gaps in performance within customer SLA’s. 

• Reporting/metrics based on the documented occurrences and timelines, to ensure no gaps in performance within customer SLA’s.

• Establish, document, and distribute system processes and procedures necessary to the creation of a project, via Graphic Design, Programming (Exact Target and database), production areas, and/or Vendor Management.

• Coordinate with the purchasing department and production services for supplies or services that are needed internally and from outside vendors for specified print projects.

• Work with agencies, vendors, and internal departments to provide final creative and additional resources to ensure project approval.

• Adhere to quality assurance procedures and to all ISO 9001 related standards. In addition, review of all digital and hardcopy output for aesthetics, content, color, etc. Analytical review for proper timeframes and calculations of distribution.

• Cross-train within team to improve backup coverage. 

• Review and sign off on instruction being written by less experienced Account/Print Planners, Technical Specialist.

• Comply with all privacy policies and report any privacy infractions to a manager. 

• Mentor, train, and lead the team.

• Attend Account Team and Production meetings as required.

• Assist in evaluating and developing staff.

• Participate in the development of print and creative related training for Client Services and Sales

• Displays behavior and judgment that consistently upholds Hibbert ACT values.

• Other tasks and duties as assigned

SKILLS:

• Experienced in project management. 

• Knowledge of Digital and Offset print and Email Fulfillment. Must be able to speak high level on these topics and have the ability to review and provide the information or extend the information to a subject matter expert in that field.

• Intermediate level for print and electronic fulfillment software such as Adobe, InDesign, Exact Target, HTML, JSON, and JIRA. In addition, willingness to learn new technologies.

• Proficient in Microsoft Office (specifically Word, Outlook, and Excel).

• Strong prioritization and organizational skills with attention to detail and quality.

• Ability to handle multiple tasks in a fast paced environment.

• General math skills.

• Ability to assess print projects and Email fulfillment and provide suggestions for future  print on demand applications

• Use multiple data sources to develop benchmarks, execute detailed analyses and report on variances in required timeframes.

• Demonstrate working proficiency of the English Language, including effectively communicate and comprehend business materials,  not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).

• Understands all aspects of print and electronic fulfillment responsibilities and provide consultation support to Client Services Account Planner, Account Management, Production, and Vendors. 

 QUALIFICATIONS:

• Education:  High School Diploma/GED required.  College degree preferred. 

• Physical Demands: Moderate lifting to 40 pounds.

EXPERIENCE:

Knowledge of Digital and Offset print and Email fulfillment specifications.

Intermediate knowledge of Graphic Design and Email fulfillment Software.   

Prior client service experience. 

This description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law