Automotive Service Advisor - Dover Nissan

Automotive Service Advisor / Service Writer - Full Time

Hertrich Family of Automobile Dealerships

The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!

Why Choose Hertrich?

• Competitive pay and unlimited growth opportunities
• Fast-paced, team-oriented environment
• Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond
• Strong community presence, supporting over 90 local organizations and charities
  
  

What We Offer

• Extremely competitive salary
• Medical, Dental, Vision, Disability & Life Insurance plans
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee purchase discounts
  
  

What You'll Do:

• Greet and assist service customers promptly and professionally
• Answer service calls, schedule appointments, and keep customers updated
• Advise customers on repair/service needs, costs, and completion timelines
• Coordinate repair orders with Technicians
• Ensure top-level customer satisfaction-get it right the first time
• Recommend additional services when appropriate
• Maintain accurate records and reports
  
  

What We're Looking For:

• Customer-focused, enthusiastic, and motivated team player
• Prior sales and/or customer service experience required (auto industry a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Computer skills and ability to learn dealership software
• High School diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean record
  
  

At Hertrich, we believe people come first. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.

Job Posted by ApplicantPro