What are the responsibilities and job description for the Automotive Service Advisor - Dover Nissan position at HERTRICH Family of Automobile Dealerships?
Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships
The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!
Why Choose Hertrich?
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Competitive pay and unlimited growth opportunities
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Fast-paced, team-oriented environment
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Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond
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Strong community presence, supporting over 90 local organizations and charities
What We Offer:
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Extremely competitive salary
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Medical, Dental, Vision, Disability & Life Insurance plans
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Paid vacation, holidays, and personal days
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401(k) with employer match
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Employee purchase discounts
What You'll Do:
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Greet and assist service customers promptly and professionally
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Answer service calls, schedule appointments, and keep customers updated
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Advise customers on repair/service needs, costs, and completion timelines
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Coordinate repair orders with Technicians
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Ensure top-level customer satisfaction-get it right the first time
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Recommend additional services when appropriate
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Maintain accurate records and reports
What We're Looking For:
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Customer-focused, enthusiastic, and motivated team player
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Prior sales and/or customer service experience required (auto industry a plus)
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Strong communication skills (English required; Spanish bilingual preferred)
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Computer skills and ability to learn dealership software
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High School diploma or GED required
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Flexible schedule, including evenings and Saturdays
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Valid driver's license with a clean record
At Hertrich, we believe people come first. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.
