What are the responsibilities and job description for the Assistant General Manager position at The Herbal Care THC LLC?
Position Summary:
The Assistant Front of House Manager/Assistant General Manager supports the FoH Manager/General Manager in supervising daily operations, managing staff, and ensuring excellent customer service. This position is instrumental in maintaining compliance with cannabis regulations while fostering a positive and professional work environment.
Key Responsibilities:
- Team Supervision: Assist in overseeing retail associates, delegating tasks, and ensuring efficient operations during shifts.
- Customer Service: Act as a point of contact for customer inquiries and complaints, resolving issues promptly and professionally.
- Compliance Oversight: Ensure staff adherence to New York State cannabis laws, including ID checks, purchase limits, and proper handling of products.
- Training and Development: Help train new employees and support ongoing education for retail associates.
- Sales Floor Support: Work alongside staff to assist customers, restock shelves, and ensure displays are clean and well-organized.
- Cash Handling: Monitor register operations, conduct end-of-shift reconciliations, and support proper cash handling procedures.
- Operational Efficiency: Support the FoH Manager in implementing and improving store policies and procedures.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Minimum of 2 years of experience in a supervisory role within retail, preferably in a regulated industry.
- Familiarity with cannabis products and industry regulations is a plus.
- Strong interpersonal and communication skills.
- Proficiency in POS systems and basic computer applications.
Physical Demands:
- Ability to stand for extended periods.
- Capability to lift up to 25 pounds.