What are the responsibilities and job description for the Elevator Greeter position at The HEAT Group?
The Miami HEAT and the Kaseya Center are hiring enthusiastic individuals to ‘ELEVATE’ the experience of each guest who attends or visits our facility. Elevator Greeters duties include but are not limited to proactively welcoming guests into the facility from our P2 Garage Level and/or Premium & Disabled Guest Entrances, assisting guests with inquiries, picking up/dropping off & directing guests to their seating section, providing accurate facility information (nearest ATM, Guest Experience location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/Kaseya Center upcoming events) and providing a safe environment. Schedule and hours are event-based, which primarily take place Monday-Friday in the evening, Saturday/Sunday anytime, and holidays.
- Demonstrate understanding and familiarity with mobile apps preferred.
- Previous guest experience preferred.
- Excellent communication skills.
- Bilingual in English & Spanish is a plus.
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be available to report to work as early as 5:30 p.m. Monday – Friday and any time over the weekend.
- Must be available to work up to or beyond 1 a.m. for non -HEAT events.
- Ability to work within a confined space for 5 or more hours from the start of their shift until the facility is cleared of all guests.
- Demonstrate understanding and familiarity with mobile apps preferred.
- Previous guest experience preferred.
- Excellent communication skills.
- Bilingual in English & Spanish is a plus.
Event Staff Benefits
- Competitive Pay Rates
- Overtime Pay (I.5 times regular rate) on Company Observed Holidays
- Paid Training
- Free Parking
- Discounted Employee Meals
- 30% discount at Miami HEAT Retail Store
- Eligible for monthly Elevate All-Star Recognition Program
- Arena Talent Experience & Department Incentives
- End of Season Performance Bonus Program*
*must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP