What are the responsibilities and job description for the Front Desk Receptionist position at The Heart House?
Rooted in clinical excellence and innovation, The Heart House has served the community for over 30 years, offering a comprehensive range of services from preventive screenings to complex cardiac procedures. We pride ourselves on a collaborative, team-based approach that ensures every patient receives the highest quality care in a welcoming and respectful environment.
At The Heart House, we believe in empowering our employees and fostering a workplace culture built on integrity, growth, and compassion. Join our team and become part of a mission-driven organization making a meaningful impact in cardiovascular health.
The Front Desk Receptionists will be responsible for scheduling appointments, checking in/out patients, daily reconciliation, collecting payments, obtaining and checking referrals, answering phones. Additional duties may also be assigned.
Key Responsibilities:
- Greet Patients
- Check patients in by obtaining detailed demographics, insurance and referrals
- Call referring physician if referral not received or not completed correctly
- Collect co-payments and payments on account
- Daily Reconciliation Take detailed phone messages and communicate messages to the appropriate department
- Check patients out by scheduling appropriate appointments ( i.e., echo’s, stress echo’s, nuclear, follow-ups)
- Instruct patients on tests and procedures
- Answer doctor phone line / triage calls
- Notify physicians of consults and admissions at the hospital
- Reschedule patients due to office changes
- Send reports as requested clear physician’s desks and fax machine
- Fill out disability forms Distribute faxesGOMO chat messages
- Authorizations for outside testing& same/next day in house add-ons
Benefits That Support You At The Heart House, we believe our people are our most valuable asset—which is why we invest in benefits that support your well-being, growth, and peace of mind both in and out of the workplace. Our comprehensive benefits package includes:
401(k) with Employer Match & Profit Sharing – Plan for your future with confidence through our retirement savings plan, including a generous company match.
Paid Time Off – We offer a balanced mix of vacation, personal, and sick time so you can recharge, care for yourself, and take time when it matters most.
Employee Assistance Program (EAP) – Free, confidential support and resources are available to help you navigate personal or professional challenges.
Pay: From $19.50 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $20