What are the responsibilities and job description for the Front Desk Receptionist position at Castaway Cannabis?
Job Summary
The Front Desk Associate is a key player in ensuring the store operates in compliance with the State of New Jersey regulations. As the first point of contact, the Front Desk Associate is a positive representative of Castaway Cannabis’ commitment to serving our community and creating a welcoming, professional retail cannabis experience for all guests.
This role focuses on delivering exceptional customer service, managing guest check-in procedures, maintaining accurate menu displays, and supporting smooth and efficient daily operations.
Responsibilities:
The Front Desk Associate has a key role in setting the first impression for our customers and community. The Front Desk Associate’s responsibilities include managing access to the retail store premises and supporting front-of-house operations to ensure a safe, compliant, and welcoming environment.
In addition, the Front Desk Associate will regularly monitor all entry and exit points, assist with restricted access awareness, support staff entrance coordination, and ensure proper badge and guest verification procedures are followed.
The Front Desk Associate will serve as the first checkpoint for customer entry and will perform the initial ID checks for entry into the store.
The Front Desk Associate is required to work in compliance with the State of New Jersey regulations. This includes adhering to all company policies and procedures, compliance standards, safety and security protocols, and professional conduct standards. The Front Desk Associate will report to the Assistant Retail Manager and General Manager.
Experience:
- Demonstrated ability to interact with customers and the public to facilitate problem-solving in stressful situations with calm and open judgment.
- Perform monthly security audits outlined by the CRC and Castaway
- Ability to identify potential problems, analyze issues, and propose solutions.
- Knowledge of safety, health and security protocols
- Excellent verbal, written, and interpersonal communication skills.
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the dispensary’s customers.
- Professionally manage any situation within the store that is deemed by management as requiring security interdiction.
- Develop a solid working relationship with local law enforcement officials.
- Immediately contact local law enforcement or other emergency services when required by management or in a situation that requires immediate action.
- Monitor traffic flow within the facility.
- Assist in cash handling or cash transportation as necessary.
- At least 21 years of age
- Ensure consumption and diversion are not occurring in and around our facility
- Always assist guests in a warming and welcome fashion.
- Computer capable
- Other duties assigned by the manager.
Required Skills/Abilities
- Ability to handle multiple tasks with a high attention to detail and focus.
- Soft interpersonal skills
- Previous experience managing people, operations, or systems in a cannabis retail facility or a combination of related experience.
Education and Experience
Education/Degree
High School Diploma or equivalent
Experience/Background
Physical Requirements
Ability to lift 50 lbs
Ability to stand for long periods of time
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Life insurance
- Paid time off
- Referral program
Ability to Commute:
- Riverside, NJ 08075 (Required)
Ability to Relocate:
- Riverside, NJ 08075: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20