Front Desk Receptionist

Job description:

Rooted in clinical excellence and innovation, The Heart House has served the community for over 30 years, offering a comprehensive range of services from preventive screenings to complex cardiac procedures. We pride ourselves on a collaborative, team-based approach that ensures every patient receives the highest quality care in a welcoming and respectful environment.

At The Heart House, we believe in empowering our employees and fostering a workplace culture built on integrity, growth, and compassion. Join our team and become part of a mission-driven organization making a meaningful impact in cardiovascular health.

The Patient Service Representative will be responsible for scheduling appointments, checking in/out patients, daily reconciliation, collecting payments, obtaining and checking referrals, answering phones. Additional duties may also be assigned.

Key Responsibilities:

• Greet Patients
• Check patients in by obtaining detailed demographics, insurance and referrals
• Call referring physician if referral not received or not completed correctly
• Collect co-payments and payments on account
• Daily Reconciliation Take detailed phone messages and communicate messages to the appropriate department
• Check patients out by scheduling appropriate appointments ( i.e., echo’s, stress echo’s, nuclear, follow-ups)
• Instruct patients on tests and procedures
• Answer doctor phone line / triage calls
• Notify physicians of consults and admissions at the hospital
• Reschedule patients due to office changes
• Send reports as requested clear physician’s desks and fax machine
• Fill out disability forms Distribute faxesGOMO chat messages
• Authorizations for outside testing& same/next day in house add-ons

Benefits That Support You
At The Heart House, we believe our people are our most valuable asset—which is why we invest in benefits that support your well-being, growth, and peace of mind both in and out of the workplace. Our comprehensive benefits package includes:

401(k) with Employer Match & Profit Sharing – Plan for your future with confidence through our retirement savings plan, including a generous company match.

Paid Time Off – We offer a balanced mix of vacation, personal, and sick time so you can recharge, care for yourself, and take time when it matters most.

Employee Assistance Program (EAP) – Free, confidential support and resources are available to help you navigate personal or professional challenges.

Pay: From $19.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $20