Claims Specialist

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Claims Specialist, you will be responsible for handling a caseload of complex, high exposure, Personal and Advertising Injury Liability claims throughout the claim’s life cycle. The Claims Specialist may also be called upon to handle complex, high exposure Auto and General Liability claims. As all these claims are often in litigation, experience handling litigated matters and managing defense counsel is required.

Responsibilities:

• Conducting investigations and analyzing and evaluating the information learned

• Making coverage determinations and communicating written position(s) to insureds and other required parties

• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment

• Presenting cases to management for expense or indemnity reserve authority above established authority levels

• Developing and implementing resolution strategies to achieve high quality outcomes

• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review

• Attending trials and mediations as necessary

• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives

• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.

• Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity

• Work with business partners to evaluate and address claim trends and developments

• Address inquiries from agents and policyholders, providing superior customer service

Qualifications:

• Bachelor’s Degree is required, law degree a plus

• Minimum of 7 years’ experience handling complex claims, litigated coverage and liability matters required

• Candidate should be disciplined, results-oriented and able to focus on bottom line results

• Superior analytical ability and organizational skills

• Excellent oral and written communication skills

• Excellent strategic thinking ability and execution skills

• Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws

• An ability to communicate thoughts clearly and concisely and to influence and persuade others

• Superior interpersonal skills

• An ability to exceed expectations and influence others to do the same

Additional Information:

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Travel required up to 10%.

• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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