Human Resources - Executive Assistant (Hybrid)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Human Resources team is looking for a collaborative, proactive, and professional Executive Assistant to support our Chief Human Resources Officer and HR leadership team. In this role, you’ll play a key part in driving efficiency and supporting strategic initiatives.

At The Hanover, we’re reimagining how work gets done. We know flexibility matters, which is why this role offers a Hybrid/Flex work arrangement—giving you the balance you need to succeed.

Our commitment to inclusion is at the heart of everything we do. We believe that diverse perspectives fuel innovation and success, and we strive to create a workplace where every individual can thrive.

If you’re seeking a career that encourages teamwork, improves efficiencies, supports your growth, and provides the flexibility to balance life and work, we’d love to hear from you.

Position Overview: Under limited direction, assists and facilitates the daily administrative operations of Hanover executives, which typically includes involvement and exposure to confidential and/or proprietary information requiring the use of discretion and diplomacy. Provides administrative and project support to the executive and business unit. Relies on experience and judgment to accomplish assignments. Collaborates with others to ensure office efficiency and overall administrative operations of assigned area, playing a key role in the overall coordination and completion of general administrative duties, by collaborating with others both functionally and cross-functionally. Utilizes appropriate business software (e.g., spreadsheets, word processing, presentation) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity.

This is a full-time, exempt role.

In This Role, You Will:

• Provides specialized administrative support under limited direction to executives, which typically includes exposure to confidential or proprietary information requiring use of judgment and discretion.
• Manages the executive’s calendar and schedule, sets up meetings of varying sizes. Locations, and complexities, and coordinates all travel arrangements / reservations.
• Utilizes advanced level software skills to provide administrative support to the overall business unit by preparing special reports, confidential documents, presentations, maintaining data files, creating and managing spreadsheets of varying complexities.
• Organizes and expedites flow of work through the office.
• Participates and contributes to department meetings, as well as cross-departmental or cross-functional meetings.
• Prepares special reports or provides observations by reviewing and summarizing provided information
• Participates in, and may lead, special projects for the department or business unit.
• Collaborates with other administrative support to identify opportunities and recommend changes for streamlining processes and work coverage.
• Responds to mail and e-mail inquiries, following up with other departments to ensure timely execution of and response to requests.
• May take dictation and transcribe notes of a highly confidential, proprietary, and/or technical nature.
• May provide support to other areas as needed.
• Other responsibilities may be required
  
  

Key Measures of Success:

• Deliver superior administrative support while maintaining a customer service focus in support of the executive team member’s office.
• Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to relevant issues.
• Leads and collaborate with others in the department or business unit in streamlining operational and administrative process to build efficiencies across the organization.
• Participate in special projects, serving as lead on occasion.
• Foster and contribute to a positive morale in the organization.
  
  

What You Need To Apply:

• Associate degree or equivalent preferred
• 5-7 years of related experience providing advanced administrative support.
• Advanced knowledge of and proficiency using Microsoft Office products (e.g., Outlook, Word, Excel, and PowerPoint)
• Broad knowledge of departmental and corporate practices, policies, and applicable programs
• Ability to work both independently and as part of a team with minimal supervision
• Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
• Demonstrated commitment to attention to detail and accountability of actions
• Excellent oral and written communication skills, demonstrating ability to effectively interact and communicate with individuals at all levels, both internally and externally.
• Able to handle confidential or proprietary information professionally and discretely
• Able to be flexible in work schedule and work extended hours during critical times
  
  

Key Competencies:

Business Enterprise Knowledge

• Understands how one's own role adds value to the department or business unit. Understands how effectively performing the job contributes to the success of the department or business unit, the overall organization, and our customers. Demonstrates awareness by providing clear explanations for actions taken as it relates to customer requirements, needs, and industry trends. Makes recommendations and contributes ideas that relevantly support the department or business unit’s goals. Makes decisions within scope that demonstrate understanding of the link to the organization’s strategy and financial goals, reflecting awareness of applicable external dynamics.
  
  

Communication for Results

• Expresses concepts (e.g., business, technical and other), ideas, feelings, opinions, and conclusions, so others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.
  
  

Applies Expertise

• Knows how to get things accomplished within the scope of the role through formal organizational channels and informal networks. Applies knowledge of products and processes to understand key issues within own unit and across the Hanover. Is viewed as an internal resource capable of practical application of technical expertise to relevant business problems and/or opportunities. Uses applicable software effectively and efficiently.
  
  

Judgment and Decision-making

• Approaches problems with curiosity and open-mindedness. Collects sufficient information to understand problems and issues and analyzes them from different points of view. Applies accurate logic and common sense in decision making within scope of the role. Is guided by a strong sense of ethics in making decisions that are best for the Hanover organization.
  
  

Promotes Collaboration

• Encourages people to draw on each other’s strengths and experience to work together effectively within and across teams. Appropriately involves others in decisions and plans that affect them. Listens carefully and attentively to others’ opinions and ideas. Appropriately utilizes in-person and electronic platforms to connect with others. Expresses oneself effectively in one-on-one conversations and small groups.
  
  

Drive and Initiative

• Proactively identifies existing and potential obstacles or issues to successfully completing responsibilities, presents actionable suggestions to rectify, and under minimal supervision implements appropriate changes. Brings forward opportunities for improvements in departmental operations, providing suggestions for how to implement. Demonstrates a “can do” spirit, a sense of optimism, ownership, and commitment.
  
  

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
  
  

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.