Human Resources - Executive Administrator (Hybrid)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Human Resources team is looking for a collaborative, proactive, and professional Executive Administrator to support our Chief Human Resources Officer and HR leadership team. In this role, you’ll play a key part in driving efficiency and supporting strategic initiatives.
At The Hanover, we’re reimagining how work gets done. We know flexibility matters, which is why this role offers a Hybrid/Flex work arrangement—giving you the balance you need to succeed.
Our commitment to inclusion is at the heart of everything we do. We believe that diverse perspectives fuel innovation and success, and we strive to create a workplace where every individual can thrive.
If you’re seeking a career that encourages teamwork, improves efficiencies, supports your growth, and provides the flexibility to balance life and work, we’d love to hear from you.
We believe that diverse perspectives make us stronger, and
we encourage all qualified candidates to apply.

This is a full time, exempt role.

POSITION OVERVIEW: Under limited direction, provides project management and advanced administrative support to the Chief Human Resources Officer and HR Leadership Team. Facilitates daily operations that includes involvement and exposure to confidential and/or proprietary information requiring the use of discretion and diplomacy. Relies on experience and judgment to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism. Collaborates with leadership team members to complete routine and urgent assignments and projects and provides traction on both tactical and strategic initiatives. Coordinates and completes general administrative responsibilities either personally, or through collaboration with others. Utilizes appropriate business software (e.g., Collaboration tools, MS Office Suite, HR tools such as DayForce and Power BI) to prepare correspondence, reports, presentations, agendas, minutes and follow up items, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity.

IN THIS ROLE, THE SUCCESSFUL CANDIDATE:

• Leads projects of medium level complexity involving cross-departmental or cross-functional team members, under the guidance of the executive.
• Contributes to departmental and organizational projects, and initiatives of varying size and complexity providing operational support.
• Maintains assigned project plans which could include coordinating meetings and resources, monitoring budgets and staffing requirements, developing agendas, preparing related reports, and may be assigned to manage and coordinate segments of larger projects.
• Plans and organizes larger scale requests, establishing upcoming deliverables of both a short-term and long-term nature, and identifying resource conflicts.
• Provides specialized administrative support, under minimal direction, which regularly includes exposure to confidential or proprietary information requiring use of judgment and discretion.
• Manages the executive’s calendar and schedule, sets up meetings of varying sizes, locations, and complexities, and coordinates all travel arrangements / reservations, and completes related expense reports.
• Utilizes advanced level software skills to provide administrative support by preparing special reports, correspondence, presentations, maintaining data files, creating and managing spreadsheets of varying complexities, often of a confidential or proprietary nature.
• Participates and contributes in department meetings, as well as cross-departmental or cross-functional meetings.
• Organizes and expedites flow of work through the office.
• Collaborates with other administrative support to identify opportunities and recommend changes for streamlining processes and work coverage.
• Responds to phone, mail, and e-mail inquiries in a timely and effective manner, following up with other departments as appropriate to ensure execution of and response to requests.
• Other responsibilities may be required

Key Measures of Success:

• Deliver superior project and administrative support while maintaining a customer service focus in support of the executive team member’s office.
• Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their operational tasks and contributing to solutions to relevant issues.
• Leads and collaborate with others in the department or business unit in streamlining operational and administrative process to build efficiencies across the organization.
• Contributes to projects and initiatives in a thoughtful and meaningful way, functioning as a project lead on occasion.
• Represents the Hanover and the executive’s team to internal and external stakeholders with professionalism and diplomacy.
• Foster and contribute to a positive morale in the organization.
• Demonstrates understanding of Hanover’s CARE values by incorporating them into interactions with others, responses to requests, and delivery on assigned tasks, projects, and overall responsibilities.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree or equivalent preferred
• 5-7 years of advanced administrative support
• Advanced knowledge of and proficiency using Microsoft Office products (e.g., Outlook, Teams, Word, Excel, and PowerPoint)
• Handles confidential, sensitive, and/or proprietary information or situations with a high level of discretion, poise, tact, and diplomacy
• Proven ability to manage outcomes and meet deadlines
• Excellent organizational and time-management skills to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
• Strong problem solving, influencing and collaboration skills
• Demonstrated commitment to attention to detail and accountability of actions
• Excellent oral and written communication skills, demonstrating ability to effectively interact and communicate with individuals at all levels, both internally and externally.
• Broad knowledge of departmental and corporate practices, policies, and applicable programs
• Ability to work both independently and as part of a team with minimal supervision
• Able to be flexible in work schedule and work extended hours during critical times

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.