Box Office Manager

Description

BOX OFFICE MANAGER – The Hamilton Live

Base Salary: $65,000 - $75,000 / year based on experience Quarterly Bonus Potential

The Hamilton is looking for a dynamic, music-loving leader to join the management team as the Box Office Manager for our music venue, The Hamilton Live. This individual will be responsible for all ticketing aspects for performances at The Hamilton Live and work closely with the Talent Buyer & Venue Manager, our corporate Marketing department, and artists’ tour managers, agents and promoters to maximize sales and ensure a seamless ticketing experience for our fans.

The Hamilton Live is a 550-700 seat capacity music venue located in the basement of The Hamilton restaurant that has been in operation since 2011. The venue features nationally and regionally touring musical acts and over its first decade has gained a national reputation as one of the best rooms in the country to play. The combination of world-class sound/video equipment, Clyde’s Restaurant Group food and beverage offerings and a commitment to provide unmatched hospitality in the concert industry has earned The Hamilton Live this reputation. We are looking for the Box Office Manager to build on that legacy and take the venue to new heights.

WHY JOIN THE CLYDE'S TEAM AS A BOX OFFICE MANAGER

• Reputable Company: Strong stability and performance.
• Positive Culture: Courtesy, dignity, and respect.
• Retirement Plans: 100% company-funded pension (vesting after 1 year) and immediate 401k participation.
• Bonuses: Quarterly eligibility.
• Flexible Schedule: 5-day work week.
• Career Growth: Rapid advancement opportunities.
• Comprehensive Health Plan: Medical, dental, vision, life, disability, telemedicine, wellness coach, and reduced rates on wellness services.
• Insurance: Hospital indemnity, critical illness, accident coverage.
• Generous Paid Time Off: Includes sick pay, medical/family leave (up to 8 weeks), special leaves (jury duty, voting, school activities for DC).
• Therapy Resources: Access to free behavioral and digital cognitive behavioral therapy.
• Dining Discounts: Half-price off-duty dining and complimentary shift meals.
• Convenient Parking: Available parking benefits.
• Employee Assistance: Legal, emotional, financial, and work/life balance support.
• Financial Assistance: Assistance fund for employees in need.
• Training & Education: Best-in-class training program and tuition reimbursement.
• Flu Shots & Discounts: Annual flu shots and access to thousands of exclusive brand discounts.
• Charity Matching: Up to $4,000 yearly.
  
  

What We Look For In a Box Office Manager

• Experience in hiring, training, and scheduling multiple departments.
• Great customer relation skills including conflict de-escalation/resolution.
• Passion to work in a music-filled environment.
• Ability to work nights and weekends – that’s when the shows are!
  
  

What You Will Do As a Box Office Manager

• Announcing New Concerts
• Build shows from the ground up in our ticketing system.
• Prepare & file promotional materials for each concert.
• Coordinate pre-sales and promo codes with artist representatives.
• Track sales and provide regular per-show and org-level reports to internal & external stakeholders.
• Box Office and Concert Execution
• Work with the Venue Manager to establish and maintain best practices and SOPs for box office staff.
• Hire, train and schedule Box Office personnel.
• Work with Venue Manager and Executive Chef to maintain our menus.
• Schedule needed security for concerts with our 3rd party security company.
• Support the box office on show nights as needed.
• Support F&B operations on show nights as needed.
• Administer refunds and address escalated guest concerns.
• Maintain guest lists for each show and administer comp tickets.
• Coordinate press and photo passes.
• Capture footage of concerts for use in social media and other promotions.
• Prepare settlement materials for concerts based on current ticket sales.
  

About Us

Since 1963, Clyde's Restaurant Group has been a leader in the DMV restaurant scene, known for exceptional guest service and fostering a positive culture for employees. Our 14 properties include Clyde's, Old Ebbitt Grill, The Hamilton, 1789 Restaurant, Fitzgerald's, The Tombs, Rye Street Tavern, Cordelia Fishbar, Hamilton Live, and Ebbitt House (opening Spring 2026).

Apply now and take the first step towards a rewarding career! Even if you don't meet every requirement, we encourage you to apply. We are committed to building an inclusive team and welcome applicants from all backgrounds.

Clyde’s Restaurant Group participates in E-Verify. We use the federal E-Verify system to confirm that new hires are authorized to work in the United States. Click here to learn more about E-Verify and your Right to Work.

Contact us at [email protected] if you need any special accommodations to apply.