Sales Manager

The Sales Manager supports the Associate Store Director in overseeing store functions including sales performance, client service excellence, inventory management, team development, merchandising, and store operations. This role requires active participation on the sales floor while also leading and coaching the team to meet and exceed sales and service expectations.

This position may require working weekends, holidays, and peak selling periods.

Responsibilities:

• Lead by example on the sales floor, supporting clients and staff, and driving personal sales performance (top 1/3 of store performance expected).
• Champion a luxury client experience through personalized service, deep product knowledge, and refined communication.
• Build and nurture long-term relationships with high-value clients through proactive outreach, personalized appointments, and thoughtful follow-up.
• Leverage client profile data and CRM tools to track preferences, anniversaries, special occasions, and purchase history to drive retention and loyalty.
• Ensure the highest level of discretion, professionalism, and client confidentiality in all interactions.
• Monitor and ensure proper use of Hamilton Jewelers Selling Skills.
• Meet and exceed store and personal sales goals, average sale targets, and gross margin benchmarks.
• Authorize discounts and markdowns in accordance with company policies.
• Drive the success of in-store events through collaboration with internal teams and vendor partners.
• Maintain store presentation and merchandising standards, including proper tagging and product placement.
• Ensure merchandise assortments align with planned inventory levels; communicate product needs to buying teams.
• Monitor completion and reconciliation of daily, cycle, and semiannual inventories; maintain acceptable inventory variance.
• Maintain accurate records, including sales performance, staff development, and vendor documentation.
• Conduct regular coaching, performance monitoring, and annual reviews to promote staff growth and accountability.
• Facilitate team meetings and in-store vendor training sessions to enhance knowledge and morale.

Skills:

• Exceptional client service and team leadership skills.
• Strong sales acumen and ability to motivate others.
• High attention to detail in operations and inventory control.
• Ability to interpret financial and audit guidelines.
• Strong communication and interpersonal skills.
• Proficiency in POS systems and Microsoft Office Suite.

Education & Experience:

• High school diploma or equivalent required.
• 3 years of retail sales and supervisory experience, preferably in luxury goods or jewelry.
• Experience in a client-focused, performance-driven environment.

Supervisory Responsibilities:

• Directly supervises sales associates, ensuring alignment with company values, sales goals, and elevated service expectations.

Physical Requirements

Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs