What are the responsibilities and job description for the Assistant General Manager position at The h.wood Group?
ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.
ROLE SUMMARY:
Opening this Fall, Lady Delilah is seeking an Assistant General Manager to help foster a positive, efficient work environment while delivering exceptional guest experiences. The ideal candidate is passionate about fine dining, highly organized, and thrives in a hands-on role where they can wear multiple hats.
RESPONSIBILTIES:
- Manage day-to-day restaurant operations.
- Provide superior customer service to ensure customer satisfaction and retention.
- Respond to customer concerns efficiently and in a professional manner.
- Enforce and offer the best quality of products possible.
- Support restaurant standard practices such as P&L analysis and monthly inventory.
- Manage staff schedules based on forecast and performance measures.
- Evaluate staff performance and provide coaching to improve productivity.
- Act as a brand ambassador for the company.
- Ensure compliance of service and hospitality standards.
- Provide support to General Manager.
- Other tasks as assigned.
REQUIREMENTS:
- Minimum of 3 years’ experience in a full-service, high-volume dining establishment.
- Must have a Manager-level Food Handlers Card
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Must be able to manage multiple tasks in stressful environments.
- Strong knowledge of front and back house operations.
- Great decision making and organizational skills.
- Upbeat and energetic attitude.
- Responsible and trustworthy.
- Attentive to detail.
PERKS:
- Flexible, routine-time off
- Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.
- Company Dining Discount
- Full- time, exempt position
- Bonus eligible