What are the responsibilities and job description for the Server position at The h.wood Group?
ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.
We're excited to launch our newest venue this Spring - A sleek yet warm sushi and Asian-inspired destination on Sunset Boulevard, where vinyl sets the tone and the energy builds as the night unfolds. Designed for both dinner and drinks, with a tucked-away private karaoke room for after-hours moments.
ROLE SUMMARY:
The Server is a key role in the success of the restaurant. They are responsible for providing exceptional, knowledgeable, efficient service to guests, making their dining experience memorable and personal. The ideal candidate will have prior experience in a high-volume, fine dining environment. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment. Open availability is preferred.
RESPONSIBILITIES:
- Guide guests through all phases of their experience at the restaurant.
- Clearly and proficiently inform customers of Chef’s specials, menu changes and additions, and answer any questions.
- Take food and beverage orders, suggestively selling specific menu items.
- Oversee table maintenance and coordinate table service with fellow team members.
- Work alongside bussers to clear and reset tables and maintain service stations stocked with silverware, glassware, share plates, condiments, sugar, coffee, tea, etc.
- Respond to guests’ needs with a proactive approach.
- Maintain a clean and sanitized work environment.
- Maintain appropriate inventory and proper condition of equipment and operating supplies.
- Communicate with management, and all other service staff regarding all customer needs, comments, or incidents.
- Follow all procedures and policies set forth by the company, division, and Health Department.
- Attend daily pre-shift meetings to review what is expected of service before the shift starts.
- Performs all opening and closing duties as assigned.
REQUIREMENTS:
- Must have a Certified Food Handlers Card and Responsible Beverage Service training.
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Basic understanding of beer, wine, and spirits is preferred.
- Must have excellent time management skills.
- Must be able to maintain a professional demeanor in a fast-paced environment.
- Must be reliable, responsible, and trustworthy.
- Must have high energy, great communication skills, and be able to work as part of a team.
- Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
- Must have attention to detail and willingness to deliver exceptional customer service.
PERKS:
- Dental and Vision insurance with company contribution offered the first of the month after 60 days of employment.
- Company Dining Discount