What are the responsibilities and job description for the CSR-Order Entry Administrator position at The Gund Company?
Overview
Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!
The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business
Job Summary
As a Manufacturing Customer Service Associate, you will be the key link between customers and the company, ensuring accurate and efficient processing of orders. Your responsibilities would involve verifying materials availability, entering quotes into the ERP system, and sending order acknowledgements to keep everything on track.
Summary of Essential Job Functions:
- Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
- Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
- Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM’s and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements.
- Communicate with the team and production regarding any material issues and potential late shipments.
- Coordinate with the Production Department to obtain accurate shipment lead time information.
- Manage customer inventory requirement through use of Purchase Requisition Process
- Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.
- Assist with handling delinquent AR and following up with customers.
Qualifications & Competencies:
- Requires high school graduate level reading and problem solving.
- Communication, math and problem solving skills and no previous experience, or equivalent.
- Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
- Follow company procedures for using our software system to efficiently manage the order fulfillment process.
- Basic to intermediate math aptitudes and a detail oriented information processing capability.
- Proficiency with Windows based software including Microsoft Office Applications.
- Two or more years of related experience in customer service in a manufacturing environment, preferred
- Experience with reading and interpreting technical drawings preferred.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.
Work Environment
The work environment is typical of most office environments; occasionally, the position will be required to be present on the manufacturing floor. The noise level in the work environment is usually quiet.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Why Join Us?
Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required!
In addition, our employees enjoy:
- A safe and healthy work environment
- Competitive wages
- Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement. Please review our current career opportunities and consider applying today! We are always accepting applications for new talent to join our organization.
EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.