What are the responsibilities and job description for the Business Liaison position at The Greentree Group?
- Are you a tech enthusiast who loves solving complex problems?
- Do you have a keen eye for detail and excellent analytical skills?
- Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
Who We Are
The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.
What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.
Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
About The Opportunity
As Business Liaison, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. This role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
Some Responsibilities Include But Are Not Limited To
- Coordinate business stakeholders and technical teams to ensure alignment of enterprise-wide technology initiatives.
- Lead cross-functional planning, documentation, and coordination efforts for updates to core business and technical processes.
- Capture and document ad hoc system enhancement requests in Azure DevOps and/or Jira, ensuring proper prioritization and integration into development cycles. Maintain organized tracking of requests for ongoing visibility, planning, and decision-making by business and technical leaders.
- Ensure accurate communication flow, stakeholder engagement, and shared understanding of roles and responsibilities across project resources.
- Manage critical incident response for Severity 1 outages and Severity 2–4 technical issues, including initial triage and root-cause identification.
- Serve as the primary point of contact for escalated support tickets and coordinate resolution activities with development teams.
- Support development of impact assessments, Root Cause Analyses (RCA), and recommendations to prevent future incidents.
- Coordinate testing for changes impacting connected systems, ensuring issues are documented and addressed by development teams.
- Facilitate preparation and access for User Acceptance Testing (UAT), including staging data and ensuring users can fully evaluate system changes.
- Submit deployment requests and support code promotion and production validation to ensure changes are fully and accurately implemented.
- Assist in managing the lifecycle of enhancements and defect fixes from request intake through deployment and validation.
- Minimum 2-3 years supporting Business Analysis, Deployment Management, QA and Testing, or related business area.
- Demonstrated experience managing critical incident response for Severity 1 outages and Severity 2-4 technical issues, while conducting triage efforts for all priority incidents.
- Experience leading cross-functional efforts involving planning, coordination, and documentation for major initiatives surrounding updates of core business and technical processes.
- Candidates must be U.S. Citizens.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $75,000 to $85,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
Top Benefits
Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
Salary : $75,000 - $85,000
