What are the responsibilities and job description for the Concierge position at The Greenbrier Hotel?
Position: Concierge
Department: Rooms
Division
Reports: Chef
Concierge
Updated: August
2023
To be successful in this position, the
ideal candidate must meet the following criteria.
In
addition to the Service Standards for All Employees
Primary Responsibilities: (guest interaction, ordering
responsibilities, clean up duties, clerical responsibilities, etc.)
· In-depth understanding of essential hospitality
standards and company policies.
· Proven skill in developing relations with guests,
vendors, and internal departments.
· Time management and resource management.
· Responsible for booking restaurants, activities,
babysitting. i.e., systems used Opera, RA and Knowcross.
· Assisting guests with booking flights, transportation,
and Amtrak train.
· Ability to project a professional and knowledgeable
demeanor.
· Strong organizational, communication and verbal skills
· Ability to provide professional communication in
all environments.
· Stay poised and professional under all
circumstances; remain polite, courteous, and helpful.
· Learn to evaluate guests by their preferences.
Normal Working Hours: (Shift, days)
· Shifts vary daily, days off may not be together,
expected to work holidays.
Past Work Experience Requirements: (Type of work, number of years required,
equivalent experience, etc.)
· Prior
hotel experience preferred.
· Public/Guest
contact position
Educational Requirements:
· High School Diploma or G.E.D. required.
· Associate or bachelor’s degree preferred.
Communication Skills Requirements: (Verbal: phone, in-person, group;
Written: memos, documents)
· Strong communication skills both verbal and written.
· Strong phone etiquette
Technical Requirements:
· Strong
computer skills
Hourly position with possible gratuities.
Salary : $8 - $16