Community Investment Senior Associate

Job Title: Community Investment Senior Associate

Reports to: Senior Manager of Community Investment                 

FLSA Classification:     Non-Exempt (Hourly)

Travel Required: Yes

Hybrid: Yes                               

Position Summary 

Act as an area specific expert for GBFB and offer essential support to member agencies and community partners. Collaborate across the Community Investment team to identify opportunities for network input. Ensure that GBFB’s community investments result in equitable and diverse efforts.

Role & Responsibilities

• Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB. Ensure the quality of services for food insecure individuals served through GBFB’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
• Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities. Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to GBFB team.
• Act as an area specific expert and offer essential support to partners in an assigned region including order entry, conducting compliance visits, volunteer training, and customer service. Facilitate accurate and timely reporting. Manage agency outreach opportunities, including but not limited to third-party grant recommendations. Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
• Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans escalating compliance and food safety concerns to supervisor, as necessary.
• Plan and implement community engagement projects throughout the year to increase network awareness of Community Investment efforts and available resources.
• Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
• Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
• Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
• Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
• Coordinate agency requests for letters of support.
• Maintain food safety certification.
• All other duties as assigned.

Skills & Qualifications 

• Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
• Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
• Ability to multi-task and manage tight deadlines.
• Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Excellent verbal and written communication and customer service skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Valid driver’s license and access to a reliable personal vehicle, required.
• Experience with Microsoft Office, required.
• Experience with CRM software, like Salesforce, preferred.
• Multiple languages, spoken and written, a plus.
• BA/BS preferred.
• 2 years’ experience in customer service, community organizing or network development, required.
• Foodservice, food safety, or other directly related work experience, a plus.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

• Ability to work in an office environment. 
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability the use of hands for simple grasping and fine manipulations. 
• Ability to travel based on business needs. 

Work Environment 

• Hybrid: This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy on the team’s designated days. This schedule is subject to change based on the organization’s mission to end hunger.

Affirmative Action/EEO Statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms  and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.