What are the responsibilities and job description for the Front Desk Manager position at The Grand Williston Hotel?
Job Overview
We are seeking an energetic and dedicated Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the welcoming face of our establishment, ensuring seamless guest experiences from check-in to check-out. Your leadership will drive exceptional customer service, uphold hotel standards, and coordinate daily front desk activities. If you thrive in a dynamic hospitality environment and possess a passion for guest relations, this is your opportunity to make a positive impact while advancing your career in hotel management.
Responsibilities
- Oversee all front desk operations, including guest check-in/check-out, reservations, and guest inquiries.
- Manage multi-line phone systems and ensure prompt, courteous communication with guests and clients.
- Lead and train front desk staff on hospitality management protocols, customer service excellence, and hotel emergency procedures.
- Utilize property management systems (PMS) such as OPERA to update reservations, room assignments, and guest profiles efficiently.
- Handle guest complaints and resolve customer service issues with problem-solving skills to ensure satisfaction.
- Coordinate with housekeeping, maintenance, and security teams to maintain smooth daily operations.
- Conduct night audits and ensure all financial transactions are accurately processed and documented.
- Maintain detailed records of guest interactions, incidents, and operational reports for accountability and continuous improvement.
Experience
- Proven experience in hospitality management or hotel front desk operations.
- Familiarity with hotel management software such as OPERA Cloud or similar property management systems (PMS).
- Strong background in customer service with excellent phone etiquette and client communication skills.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Knowledge of hotel emergency procedures, guest relations strategies, and resort experience is preferred.
- Experience handling night audits, multi-line phone systems, and resort or large property environments will be advantageous.
- Demonstrated ability to lead a team in a fast-paced hospitality setting while maintaining high standards of service.
Join us to lead a vibrant team committed to delivering memorable guest experiences! Your energy, expertise in hospitality management, and passion for exceptional customer service will help create welcoming environments where every guest feels valued and cared for.
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $50,000