What are the responsibilities and job description for the Front Desk Manager/ Sales Lead position at Comfort Inn & Suites Mandan-Bismarck?
Front Desk Manager / Sales Lead
Comfort Inn & Suites – Mandan, ND
Pay: $19.00 per hour
Schedule: Full-Time | 40 Hours per Week
Join Our Leadership Team!
Comfort Inn & Suites in Mandan is looking for a friendly, motivated, and dependable individual to join our management team as our Front Desk Manager / Sales Lead.
This position is a great opportunity for someone who enjoys hospitality, leading a small team, building relationships, and helping a hotel grow. You'll oversee the daily operations of our Front Desk department while also assisting with hotel sales and community engagement.
Key Responsibilities
Front Desk Management
- Lead, train, schedule, and support a team of approximately 4–5 front desk employees.
- Take ownership of department staffing, performance, and day-to-day operational needs. Including managing hiring, employee development, and shift coverage.
- Ensure excellent guest service, accurate reservations, and proper billing.
- Respond to guest feedback and help resolve concerns.
- Encourage teamwork and employee engagement.
- Assist with front desk shifts and serve as a manager on duty when needed.
Sales & Community Engagement
- Build relationships with businesses and potential hotel clients.
- Assist with group reservations, contracts, and meeting room bookings.
- Conduct sales outreach through phone calls, emails, and research.
- Help create engaging social media posts.
- Participate in community events and hospitality-related activities.
Schedule
This is a 40-hour-per-week position, typically consisting of:
- 3 front desk shifts per week.
- 2 dedicated sales and administrative days.
- Required: Flexibility to work mornings, evenings, weekends, and occasional overnight shifts when coverage is needed.
What We're Looking For
- Previous hospitality, customer service, or leadership experience preferred.
- Strong communication, organization, and problem-solving skills.
- A positive attitude and genuine commitment to guest satisfaction.
- Ability to lead by example and work alongside the team.
- Expertise in using computers, email, and social media.
- Dependable, flexible, and able to work independently.
Benefits
- Health and dental insurance
- SIMPLE IRA retirement plan
- Short-term disability insurance
- Paid Time Off (PTO) accrual
- Choice Hotels employee travel discounts
- Opportunities for professional growth and development
Come Be Part of Team Awesome!
We're proud of the welcoming atmosphere we've built for our guests and employees. If you enjoy helping others succeed, creating great guest experiences, and taking pride in your work, we'd love to hear from you!
Apply today to join our team at Comfort Inn & Suites in Mandan!
Pay: $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- What days are you able to work?
- What shifts are you able to cover? AM= 7a-3p PM=3p-11p NA=11p-7a
- This position requires working a combination of front desk and sales shifts, including weekends and occasional evenings or overnights when staffing needs arise. Are you willing and able to meet these scheduling requirements?
- What interests you most about a position that combines front desk management, guest service, and hotel sales?
- Please describe your level of experience with computers, social media posts for businesses, and online systems.
- What previous leadership experience do you have?
Work Location: In person
Salary : $19