What are the responsibilities and job description for the Hotel Maintenance Engineer position at The Grand & Little America Hotel?
We are seeking an Engineer I who will be responsible for maintaining and repairing guest rooms to ensure a safe, functional, and exceptional guest experience. This role delivers prompt, professional service while upholding the highest standards of cleanliness, presentation, and hospitality. Engineers are expected to work efficiently, communicate courteously with guests, and leave each room in pristine condition.
Responsibilities:
Maintain and repair all guest rooms in accordance with established standards and preventative maintenance guidelines
Respond to guest room service requests within 15 minutes, ensuring timely and efficient resolution
Greet guests professionally when entering occupied rooms, confirm it is a convenient time to complete work, and provide updates upon completion
Ensure all work areas are left clean and orderly, removing all tools, materials, and signs of maintenance activity; coordinate with Housekeeping as needed
Maintain HVAC filters, lighting, fixtures, appliances, and basic room systems
Perform basic plumbing, electrical, carpentry, and mechanical repairs within guest rooms
Maintain accurate records of work performed, including daily logs and completed service requests
Keep carts stocked with necessary tools, parts, and materials
Communicate completion of work orders with dispatch or appropriate team members
Follow all safety procedures and complete required training certifications
Support emergency response procedures in alignment with hotel standards
Provide lateral service and assist other departments as needed
Qualifications:
Basic knowledge of guest room maintenance including:
Door hardware, locks, and entry systems (e.g., Vingcard, Mortise)
HVAC systems, thermostats, and controls
Plumbing systems including drains, toilets, and fixtures
Electrical systems including outlets, lighting, and breakers
Appliances, televisions, phones, and basic technology systems
Familiarity with fire and life safety systems preferred
Ability to read and follow maintenance instructions and safety procedures
Ability to lift, push, pull, and carry materials and equipment throughout the property
Frequent bending, kneeling, climbing stairs, and ladder use required
Strong ability to work independently with minimal supervision
Ability to respond quickly to guest needs and emergency situations
Occasional driving of company vehicle, including during snow or weather-related conditions
High school diploma or equivalent required; trade school or technical training preferred
Previous experience in building maintenance, hospitality engineering, or a related field preferred
Work Environment:
Primarily indoor work within guest rooms and hotel spaces, with occasional outdoor tasks
Exposure to varying temperatures and maintenance-related environments
Regular use of hand tools, power tools, and maintenance equipment