Parking Attendant PT

Description: 

The Parking Attendant provides a warm welcome and fond farewell to all guests and visitors utilizing self-parking facilities. This position is responsible for ensuring the efficiency, safety, and security of the parking operation. The Parking Attendant assists arriving and departing vehicles with parking system instructions at the gates, directions to parking locations, and guidance to hotel amenities and local sites.

Responsibilities: 

• Greet all arriving and departing vehicles and assist in gate system operations.
• Accurately operate and troubleshoot parking gate systems, pay stations, and related equipment.
• Traffic control and parking area management campus wide (Grand America, Little America, and associated lots).
• Responsible for maximizing parking spaces during peak parking hours, including support for special event parking logistics such as signage placement, lot configuration, and directing overflow traffic.
• Responsible for collecting fees associated with utilizing parking spaces and following all cash handling procedures.
• Provide directions as necessary for both Little America Hotel, Grand America, and local attractions.
• Monitor parking areas to ensure guest vehicle safety and report any suspicious activity or incidents to management.
• Assist guests with accessibility needs, including directing them to ADA-compliant parking spaces and providing assistance as needed.
• Responsible for maintaining basic cleanliness and condition standards of the parking areas, which could include but is not limited to: picking up garbage, wiping down parking equipment, maintaining directional signs, and coordinating efforts to close sections of parking for routine maintenance or construction.
• De-escalate guest concerns related to parking availability, location, fees, or gate issues in a professional and courteous manner, escalating to management when necessary.
• Communicate with Guest Services, Security, and Engineering regarding equipment malfunctions, lot closures, or guest concerns.
• Must be able to comply with all Grand America Service Standards.

Qualifications: 

• High school diploma or equivalent preferred.
• 1–2 years of customer service or parking operations experience preferred.
• Must be at least 18 years of age.
• Must be fluent in oral English; bilingual is a plus.
• Basic math skills required for cash handling and fee calculation.
• Basic computer proficiency for operating parking systems and point-of-sale equipment.
• Must be able to understand and follow verbal and written instructions and work on more than one task at a time.
• Must be able to communicate effectively both verbally and in writing.
• Must be able to maintain a pleasant, friendly, and professional demeanor during all guest interactions.
• Professional appearance and demeanor consistent with a luxury hotel environment.
• Must be available to work flexible schedules including weekends, holidays, and evenings.

Physical Requirements: 

• Must be able to stand or sit for a period of up to 8 hours.
• Must be able to walk quickly and at length, possibly up to 8–10 miles per shift.
• Must be able to work in confined spaces such as parking booths for extended periods.
• Must be able to withstand working for long periods outside in varying seasonal and inclement weather conditions.
• Must be able to freely lift up to 30 pounds.
• Must maintain situational awareness in an active traffic environment for personal and guest safety.
• Ability to read written communications and monitor computer screens, with or without reasonable accommodation.
• Must have hand and finger dexterity to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Must be able to use tact and understanding when dealing with a variety of customer service situations, including stressful circumstances.